Wesley·Burlington, Ontario
The Program Housing Assistant provides intake support, manages day-to-day administrative tasks, and ensures a safe environment for residents in a transitional housing program. They are responsible for conducting assessments, documenting service statistics, and responding to participant needs within a 24/7 service model.
Are you the one we’re looking for?
We are seeking a dynamic, highly motivated Program Housing Assistant who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.
The Program Housing Assistants Reports to the Manager of Halton Housing Services.
This position will assist in providing intake supports and carrying out day-to-day administrative services.
Wesley Halton Housing offers services to the homeless in Halton Region, supporting homeless families and individuals in a transitional program on-site.
Services are based on a client-centered, residential harm reduction and housing first approach delivery model.
The position is part of a team that provides 24/7 coverage.
The position works rotating twelve-hour shifts including weekends and statutory holidays.
This is a unionized, contract full-time position, working 40 hours per week.
The rate of pay is $22.73 per hour.
The contract term is from September 1st, 2026, to August 1st, 2027.
Key Responsibilities: On-Call & Intake
Responsible to complete on-call assessment protocols before admitting individuals or families to temporary housing program, coordinated through Halton 311.
Screen applicants for any recent, current or ongoing experience with domestic violence and make referrals to appropriate programs.
To provide set-up supports to new intakes into the program, including rules and regulations of program, participant consent & confidentiality forms, and other intake tasks.
To create and maintain a welcoming and safe housing environment within the current 24 hour, 7 days a week service model.
Complete pre and post move in inspections of on-site units to ensure health and safety standards, in collaboration with the program’s Health & Safety Officer & Property Manager.
Document and input information into registry and participant files in computer data bases (COTS) to ensure accurate service statistics and participant records. To document incidents as required. Maintain regular and effective communication with relieving staff of events during shift so staff is aware of outstanding concerns or issues to address
Ensure clients are safe during shift, if an emergency arises, staff will respond as required. Respond to participant concerns related to daily living tasks, provide referrals and guidance on issues related to living in temporary housing. To attend team meetings regularly/ as scheduled What you will bring:
A College Diploma in human services and administration, must have studies pertinent to social services, community health, human resources, and office administration.
Experience working with adults and families with mental health and addictions concerns and homelessness while providing non-judgmental supports lens.
Ability to work in a fast-paced environment and high stress situations.
Demonstrated experience as a highly motivated team player, with proven ability to take initiative and be self-directed.
Demonstrated skills in basic IT supports (i.e. password reset, computer updates, etc).
Invest in Yourself as we Invest in You!
Wesley offers…
A positive work culture that prioritizes all staff having an opportunity to contribute A supportive team that will empower you to achieve great milestones!
Fun and engaging organizational events such as our Staff Appreciation Event Professional development and training opportunities Employee Discounts Please Apply Via: Our Wesley Bamboo Portal: Click on this link: https://wesley.bamboohr.com/jobs/ From there you can access all of Wesley’s job postings Wesley is an equal-opportunity employer.
We encourage applications from all qualified applicants.
Only candidates selected for an interview will be contacted.
No phone calls, please.
More information about Wesley can be found on our website at www.wesley.ca.
Candidates must possess a College Diploma in human services, social services, or a related field. Experience working with individuals facing homelessness, mental health, or addiction concerns is required, along with the ability to work rotating twelve-hour shifts.
Market context
Program Housing Assistant roles in Ontario often attract candidates with experience supporting people facing homelessness, mental health, or addiction concerns, especially when rotating twelve-hour shifts are part of the schedule. These positions can be competitive because employers look for a college diploma in human services or a related field, plus practical frontline experience and comfort working in structured team settings. Review the AI-summarized requirements and benefits here to quickly compare fit and prepare examples of relevant client-support work before applying.
