Follow Up Support Worker

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

About the Role

The Follow-Up Support Worker (FSW) provides intensive case management services to individuals who have recently transitioned into housing through the Housing First program. This role focuses on maintaining housing stability, improving the overall quality of life, and supporting participants in achieving their personal goals. The FSW is responsible for the effective planning, implementation, and evaluation of program services. The FSW carries out their duties in a professional manner and in accordance with all YMCA policies and procedures, standards of practice, health and safety standards, child protection standards, and contractual, legal, and regulatory requirements.

Responsibilities

• Provide client-centered, trauma-informed follow-up support to individuals housed through the Housing First program.
• Conduct regular home visits and wellness checks to monitor housing stability and support client success.
• Develop and implement Individual Action Plans in collaboration with each participant on caseload and determine individualized direction that meet participants' needs.
• Performs case management as per guidelines and funder mandates.
• Transport clients to appointments. Work with participants to learn City transit system.
• Advocate with landlords, service providers and other systems to ensure access and equity.
• Provide service coordination and navigation. Connect clients to community resources and services, including mental health, addictions, primary care, employment, and income supports.
• Work within defined program budgets.
• Maintain accurate participant files in accordance with funder and YMCA guidelines.

Qualifications

• Post secondary degree/diploma in Social Work, Human Services, or related field.
• Intermediate (Standard) First Aid, CPR-C.
• Non-Violent Crisis Intervention and Suicide Intervention Certification preferred.
• Able to obtain a Police Information Check with Vulnerable sector.
• Minimum 2 years of experience working with individuals experiencing homelessness, mental health issues, addictions, or other barriers to housing.
• Strong working knowledge of issues/practices related to the Housing First model, social determents of health, harm reduction, individual assessment, case management.
• Strong Working knowledge in culturally sensitive and trauma-informed practice, and strength-based approach.
• Flexibility to work occasional evenings or weekends as needed for community events or meetings.
• Proficiency in Microsoft Office, databases and other technology.
• Annual registration in a professional organization as required by law.
• Valid driver’s license and has a reliable vehicle.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion

Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.