Good Shepherd Centres·Hamilton, Ontario
Provide critical emergency response and housing-focused case management for clients with high-complexity needs in a shelter setting. Assist in the development and implementation of support frameworks to improve shelter operations and client quality of life.
The successful candidates must be available for 12-hour shifts.
Rate of
Pay: $25.07/hour - $28.53/hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions)
Reason
For
Posting: The posting is for an existing position This opportunity is with our Good Shepherd Centers - Barton Tiffany Shelters Please be advised, this is not a PSW position. This housing-focused shelter program will offer stand-alone units for residents (and their pets) on a city-owned site at Tiffany and Barton Streets. The program team will provide intensive, adaptive supports and services to residents with highly complex barriers to finding and sustaining housing in the community. If you have proven experience and are ready to take the next step in your career, we'd love to hear from you! This is a unique opportunity to continue to grow with Good Shepherd and to contribute to an impactful new initiative. How You Will Make an Impact Reporting to the Senior Program Manager, you will provide critical support to clients with high-complexity needs, focusing on emergency responses within the shelter. This role includes working with the Senior Program Manager in the development and implementation of enhanced support frameworks to improve shelter operations. Ideal candidates bring several years of progressive experience in senior/advanced crisis intervention skills, in-depth knowledge of mental health and addiction support, and supporting program development and implementation in emergency contexts. Support individuals, couples and people with pets who are unhoused in a unique shelter setting You will leverage your professional skills, experience and creativity to support people in building and executing individualized, client-directed plans aimed at achieving optimal quality of life and a place to call home Contribute to the development of a safe, hospitable program environment Provide housing-focused case management services anchored in the principles of Housing First. Use your skills and experience in providing strengths-based services including referral, advocacy and supportive counselling to assist clients in achieving their goals Demonstrate professionalism, as well as excellent communication and documentation skills Utilize your knowledge of homelessness, poverty, trauma, mental health issues, substance use, and gender-based violence in offering safe, accessible and respectful care Supporting and guiding Shelter Workers as necessary. Provide services and supports that are grounded in harm reduction, trauma-informed, anti-racist, anti-oppressive frameworks Observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations What You'll Bring to Our Team A minimum of 3 years of experience in the housing and homelessness sector, with a focus on residential settings. A diploma or degree in Social Service field is required. Several years of progressive experience in the areas of development, implementation, and some experience in evidence basis analysis Advance crisis intervention skills and experience, and in-depth knowledge / experience of mental health and addition support Ability to work in a lower - barrier, housing-focused shelter environment with women, men transgender and non-binary adults - both singles and couples. Demonstrated experience working with clients with very complex barriers to achieving and maintaining housing Demonstrated ability to provide services to individuals impacted by poverty, trauma, mental health issues and substance use within harm reduction, trauma-informed, anti-racist/anti-oppressive frameworks Confident and capable in supporting individuals with animals, ensuring their needs are met with compassion and understanding. Ability to work both indoors and outdoors and in an environment that accommodates pets/animal A valid driver's license is an asset for this position. Fluency in a language in addition to English an asset
Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT Staff recognition programs along with access to self-care supports and EMPLOYEE FAMILY ASSISTANCE PROGRAM (EAP) POSITIVE and ENCOURAGING atmosphere Make a difference and provide HOPE Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve. Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.
Requires a diploma or degree in a Social Service field and at least 3 years of experience in the housing and homelessness sector. Candidates must possess advanced crisis intervention skills and knowledge of harm reduction and trauma-informed care.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.