Canadian Mental Health Association-Haliburton, Kawartha, Pine Ridge·Peterborough, Ontario
Provide community-based mental health and housing supports to individuals in independent and congregate living environments. Responsibilities include case management, crisis intervention, and developing housing stability plans to improve client functioning.
Mental Health Housing Workers provide essential support for individuals facing mental health challenges and housing instability. Our approach is person-centered and multi-disciplinary, focusing on the unique needs of each client. Mental Health Housing Workers will deliver community-based mental health and housing supports to individuals living in independent units and congregate living environments; utilize supportive counseling best practices to improve clients’ mental health symptoms and daily functioning; help clients achieve and maintain housing stability; and serve clients across Haliburton, Peterborough, Northumberland, and the City of Kawartha Lakes. This role is vital in fostering positive mental health outcomes and stable housing for those clients connected to CMHA HKPR Housing.
3. Quality Improvement (Q.I.)
Support the development of a quality improvement culture across the program and organization.
Actively participate in Q.I. committees to support coordination and service delivery as required.
Provide support to quality improvement projects in the program portfolio(s).
Participate in the development, implementation, evaluation and revision of program policies and procedures for the program(s), as required.
Actively participate in the development of a sustainability program to ensure ongoing application of all Accreditation standards, Required Organizational Practices, and Quality Improvement projects.
4. Continuing Competency
Stay current with administrative requirements, including relevant legislation and all CMHA HKPR policies and procedures.
Stay current with leading practices in relevant fields (e.g. attending training and/or conferences, reading current literature, etc.)
7. Health and Safety – Worker Responsibilities Work in compliance with the Occupational Health And Safety Act, applicable regulations and all organizational health and safety requirements and procedures to ensure the health and safety of clients, staff/colleagues, volunteers and students.
8. Client Safety Adhere to CMHA HKPR client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report on client safety incidents and suggested improvements to manager or delegate
Required Items Successful completion of Bachelor’s degree in the social/health science disciplines is preferred. A relevant post-secondary diploma combined with significant, demonstrated experience may be considered.
Required Items Three (3) years’ experience in the delivery of case management/community supports to clients, especially within the mental health services field.
COMPETENCIES Work Related Competencies Initiative and Self-Development Consistently doing work in accordance with defined expectations, as well as actively working to solve problems when novel situations emerge. Being actively interested in personal development through reflection and active engagement
Sustainability Respects that the organization has finite human and physical resources, while at the same time working to help achieve assigned tasks and goals.
Learning and Innovation Valuing professional development, applying new skills and knowledge to work challenges.
Supports and Accountability Works to provide appropriate and effective support to others; actively works to achieve individual and team goals and desired outcomes.
Focus on Quality and Strategic Priorities Works to provide effective support to accomplish specific goals and tasks; manages time and work priorities effectively.
Communication and Professionalism Is sensitive in interpersonal communications and works to understand and respond to others in an ethical and professional manner
Emotional and Social Competencies Self-Perception An individual’s feelings of inner strength, confidence, and the desire to pursue meaningful goals. It also involves the person’s understanding of what, when, why, and how different emotions impact our thoughts and actions.
Interpersonal Skills in developing and maintaining relationships based on trust, compassion, and empathy. The ability to articulate an understanding of another person’s perspective, and to show genuine concern for others.
Optimism Working to remain positive and hopeful despite setbacks and obstacles.
Stress Management & Coping How well an individual copes with the emotions associated with change and unpredictable circumstances
Adaptability The way a person uses emotional information by understanding the impact emotions have on problem-solving. It also involves the ability to resist or delay impulses and remain objective.
Self-Expression This dimension includes the ability to openly and constructively express thoughts and feelings when it comes to important issues and concerns.
Direct Service Special Technical or Knowledge Skills Factual Knowledge of Mental Health & Addiction Including diagnoses and treatment, knowledge of social determinants of health, substance use, pharmacology, community and/or sector context, human development theory, recovery theory, and best practices with specialized populations.
Working with clients Including engagement, therapeutic rapport skills, appropriate use of personal disclosure, boundaries, ethics, diversity, clarity of roles and responsibilities, knowledge of transference and countertransference, clinical detachment, ability to provide person/client-centred care, and modelling of harm reduction approaches.
Interviewing & Assessment Skills Including biopsychosocial assessments, concurrent-disorder- informed assessments, active listening, interviewing and Socratic questioning skills, ability to provide appropriate risk, safety, and suicide assessments, “trauma-informed” lens, and use of collateral information and assessments.
Service & Support Including treatment planning and provision of helpful supports (e.g. knowledge and ability to effectively use therapeutic interventions, outcome-focused, motivational interviewing skills), working with clients on goals and recovery, ability to case conference where required, and working effectively with an interdisciplinary team.
Requires a Bachelor's degree in social/health sciences or a relevant diploma with significant experience, plus three years of case management experience in mental health. Must possess a valid G driver's license, a vehicle, and specific certifications like ASIST and First Aid/CPR.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
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