Provincial Health Services Authority (PHSA)·Vancouver, British Columbia
Schedule and book patient appointments and follow-up appointments using a computerized scheduling system, including complex interdisciplinary appointments.
Adjust appointment arrangements based on patient and departmental requirements and notify patients and clinicians.
Place appointment reminder calls to patients/families.
Receive and register patients in the computerized scheduling system upon arrival and ensure demographics and information are complete and accurate.
Perform referral functions including gathering missing information, data entry, processing paperwork, and scheduling referrals based on established criteria.
Coordinate with physicians, clinic nurses, and allied health professionals to schedule referrals based on clinical indicators.
Provide receptionist and clerical duties including answering telephones, responding to inquiries, obtaining patient files, greeting patients and families, printing schedules, and forwarding complex queries.
Assemble and maintain client charts, file documentation, and request missing client information/documentation from physicians’ offices or hospitals.
Maintain records including data entry, collating information, maintaining log sheets and patient statistics (attendance, cancellations, waitlist information).
Type and distribute correspondence, reports, notices, agendas, meeting notes/minutes, and spreadsheets using word processing and spreadsheet software.
Provide clerical support such as booking meetings, following up on action items, routing paperwork, opening/forwarding mail, faxing, photocopying, preparing mailers, circulating documentation, and ordering supplies.
Prepare and submit expense claims by coding invoices to correct cost centre and ensuring authorization for payment.
Obtain and return patient charts from Health Records by completing requisitions and collecting chart information.
May assist the Clinical Resource Nurse with receiving/gathering information and ordering/tracking supplies
Registration/Booking Clerk, Outpatient Surgery BC Children’s Hospital Vancouver, BC What you’ll do
Utilizing a computerized scheduling system schedules and books patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receive and register patients within a computerized scheduling system upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.
Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics on items such as client/patient attendance, treatment types, client/patient or treatment cancellations, and waitlist information. Follow up with appropriate team members as necessary.
Type and distribute a variety of material such as correspondence, reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
Provide clerical support to the department by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature.
Prepare and submit expense claims by ensuring invoices are coded to correct cost centre and authorized for payment. Maintains a bring-forward system for all billings/invoices. Submit check requisitions for reimbursements and expenditures to PHSA finance.
Obtain and return patient charts from Health Records by completing requisitions and collecting the charts. Obtain health record unit number for new patients from Health Records.
May assist the Clinical Resource Nurse by receiving and gathering information and ordering/tracking supplies as required
Perform other related duties as assigned. What you bring
Grade 12 plus two (2) years’ recent related experience, or an equivalent combination of education, training, and experience.
Comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples, including commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination impacting equity-deserving groups in healthcare settings.
Demonstrated knowledge of legislative obligations and provincial commitments in BC Children’s Hospital contexts (e.g., TRC Calls to Action, In Plain Sight, BC Declaration on the Rights of Indigenous Peoples Act, UNDRIP, Remembering Keegan, BC Human Rights Code, Anti-racism Data Act).
Keyboarding ability (45 w.p.m.).
Knowledge of medical terminology.
Ability to communicate effectively verbally and in writing.
Ability to organize work and deal with others effectively.
Ability to operate related equipment and perform physical duties of the position
Market context
Administration roles in British Columbia are often steady and competitive because employers look for candidates who can support busy teams, manage details accurately, and work well in structured public or healthcare settings. For this role, the requirements emphasize Grade 12, recent related experience, and knowledge of the impacts of settler colonialism and systemic racism on Indigenous Peoples, so applicants should be ready to show culturally safe practice and strong organizational skills. On this platform, job requirements and benefits are AI-summarized from the original job description, saving you research time; review the full posting and tailor your application to the Indigenous cultural safety and wellness-focused benefits noted here.
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