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JH

Supportive Housing Worker

John Howard Society of Ottawa·Ottawa, Ontario

CA$24 - CA$27/hr·Part Time·On Site·2-5 yrs·Posted 4 days ago
Practice for this role

About the role

Provide intensive on-site support and life skills training to residents in a semi-independent housing environment. Responsibilities include managing daily operations, preparing meals, and collaborating with caseworkers to implement care plans.

Job Posting

Supportive Housing Worker

Title: Supportive Housing Worker (Part-Time)

Location(s): Carruthers Enhanced Supportive Housing Program

Hourly Pay

$23.97- $27.04 per hour based on work experience

Hours: 0-16 hours per week

Employer: John Howard Society of Ottawa

Closing Date: Friday, July 31, 2026

About the environment

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focussed on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support

Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa

The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. Please let us know if you require any accommodation during the interview process.

Program Summary

The John Howard Society's Enhanced Supportive Housing Program caters to men and women who have been long-term shelter users, aged 18 and over. This program offers semi-independent accommodation and support. The site is managed by the John Howard Society of Ottawa with support from Ottawa Inner City Health and other community partners.

Embracing the Housing First Principles, Enhanced Supportive Housing provides adults with a chance to secure safe accommodations and access intensive on-site support to help them achieve their life goals, regardless of their complexities and challenges. The program's goal is to contribute to a reduction in the number of individuals relying on homeless shelters or living on the streets.

As the successful candidate, you have

Qualifications

Education

• University Degree/College Diploma in a Social Services program OR working towards completion of one

Preferred Experience

  • Minimum two (2) years working with the homeless population.
  • Experience in housing/residential setting
  • Experience working in a Harm Reduction environment.
  • Experiences working as part of an Interdisciplinary team.
  • Supportive Housing Worker Responsibilities
  • Cultivate a secure and encouraging atmosphere, promoting community and connections.
  • Prepare and serve daily meals
  • Enforce adherence to resident care plans and behavioral contracts.
  • Collaborate with caseworkers to consistently update and maintain resident care plans
  • Engage in ongoing professional development through relevant training, supervision, and Supportive Housing Worker development plans
  • Ensure cleanliness and hygiene standards are maintained within residential units.
  • Implement strategies to educate and involve residents in maintaining a clean-living environment.
  • To provide support to residents through a consistent Life Skill Building Program, encompassing responsibilities such as help in cleaning and maintaining unit cleanliness, empowering residents to independently develop these skills to sustain their housing.
  • Program/Building Responsibilities
  • Respond promptly and provide support during client crises, addressing their fundamental needs.
  • Helping the Client engagement and activities facilitator in implementing recreation events and meaningful daily activities to create a sense of belongingness in the clients.
  • Demonstrate proficiency in establishing meaningful connections and building rapport with clients dealing with mental health and substance use challenges.
  • Assist in maintaining a positive environment for residents and colleagues.
  • Complete daily housekeeping and report any building deficiencies
  • Ensure a comprehensive understanding of the Carruthers Supportive Housing Operations Manual and adhere to all protocols associated with that manual
  • To be prepared to handle emergency situations effectively, following established protocols to ensure the safety and well-being of residents and the staff
  • Facilitate excellent collaborative relationships with the team and the partner agency program colleagues and provide coverage when required
  • Support the residents to follow rules and expectations of building and program
  • To respect and honor the diverse backgrounds and cultural preferences of residents and the staff ensuring their cultural and religious needs are met
  • Perform other duties as may be occasionally requested.
  • To manage challenging behaviors through de-escalation techniques and communicate them with the caseworkers and healthcare team for behavioral support plans
  • Report Writing/ Administrative
  • Maintain and update daily log notes on SW log notes on shared drive.
  • Produce additional written reports, care plans, and records as required.
  • Submit necessary statistical information as required
  • Competencies
  • Teamwork Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.
  • Interpersonal Skills Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
  • Adaptability Adapts to change, open to new ideas and responsibilities.
  • Job Knowledge Understands facets of a job, is aware of duties and responsibilities, keeps job knowledge current.
  • Intellectual and Emotional Boundaries Maintains professional boundaries with client relationships, including observing client confidentiality and consistently following protocol / behavioral plan.

Knowledge and Skills

  • Competency in engaging and establishing rapport with clients experiencing mental health and substance use issues.
  • Competency in using crisis management skills if required.
  • Knowledge of relevant legislation (Residential Tenancies Act and Mental Health Act) as well as a clear understanding of operating within agency policies and procedures
  • Basic counselling skills to support interactions, and possible case plan tasks with adult men and women as directed by the counselling team.
  • Strong organizational skills to support the completion of various maintenance, cleaning, and other administrative tasks while on shift.
  • Competency in written skills to support log entries and report summaries.

Successful Candidates will

Provide a recent Criminal Record Check

Have a demonstrated ability to work within timelines and deadlines.

Possess strong time management and organizational skills.

Have the ability to effectively deal with neighbour or community complaints after hours if required.

Have excellent people skills to facilitate relationships with clients, colleagues, supervisors, and community members.

You’re a fit with our organizational culture, if you mirror our values in the way you work:

You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches.

Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.

Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.

You work in a way that helps employees and clients live their strengths and reach their potential

Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You’re a fit with our organizational culture if you believe

In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment.

In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.

That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.

In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.

In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.

Fraud Alert / Report a Fraudulent Job Posting

If you believe a job posting on our site may be fraudulent or misleading, please report it immediately by:

· Selecting the Report Job Posting link on this posting (hyperlinked to hr@jhsottawa.ca)

· Contacting us directly at hr@jhsottawa.ca

Reports may be submitted confidentially. All reports are reviewed by our designated team.

Requirements

Requires a University Degree or College Diploma in Social Services (or currently pursuing one) and at least two years of experience with homeless populations. Candidates must be proficient in harm reduction and crisis management and provide a recent Criminal Record Check.

  • bachelor degree
  • associate degree
  • Organizational Skills
  • Time Management
  • Crisis Management
  • Report Writing
  • Trauma-Informed Care
  • Rapport Building
  • Interdisciplinary Collaboration
  • Harm Reduction
  • Case Planning
  • De-escalation Techniques
  • Basic Counselling
  • Life Skill Building

Benefits

  • Defined Contribution Pension Plan
  • Benefit plan
  • Continual learning and development
  • Four weeks vacation annually

Posting details

Employment type
Part Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
CA$24 - CA$27/hr
Location
Ottawa, Ontario
Posted
Jul 14, 2026
Application
Employer website
JH

Hiring organization

John Howard Society of Ottawa

For more than 90 years, we’ve worked to keep the humanity in justice. Today we continue to build a safer Ontario by supporting the people and communities affected by the criminal justice system. Our 19 local offices deliver more than 80 evidence-based programs and services...

Salary listed on 2 jobs
IndustryNon-profit Organizations
TypeNonprofit
Size201-500 employees
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  • To assist residents with Life Building skills (LSB) in unit care fostering their independence and dignity.
  • Knowledge about harm reduction and Housing First philosophies.
  • Has some familiarity about trauma-informed care
  • Market context

    Behavioral health roles remain in steady demand

    In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.

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