Initiate and coordinate assessments and provide anticipatory guidance and case management for children/youth and families.
Oversee coordination of care in the community throughout the child/youth’s health journey and determine continued eligibility and level of services.
Develop and maintain health care plans that support children/youth in their home communities.
Receive, collect, and document child-specific information related to complex medical conditions.
Collaborate and problem-solve with families and health care/community professionals/agencies.
Assess urgency and appropriateness of service needs and triage as necessary to mitigate delays.
Facilitate redirection to other community resources as applicable.
Promote holistic family-centred care by reviewing patient/family history and coordinating individualized health care plans with the interdisciplinary team.
Coordinate teaching and support for children/youth with medical complexities and their families; share resources and liaise with health care professionals.
Provide supportive case management across the care continuum, including communication, partnership, advocacy, and referrals to appropriate community services/agencies.
Act as a liaison between the program, interdisciplinary team, and community health/educational services and agencies to clarify information, responsibilities, and recommendations
Nurse Clinician Case Manager, Nursing Support Services Program BC Children’s Hospital & Sunny Hill Health Centre Vancouver, BC A first in Canada: minimum Nurse to Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA), alongside B.C.'s other regional health authorities, is implementing mNPRs as a transformative staffing initiative that aims to improve the working environment of nurses in order to provide better quality care to our patients. Learn more at jobs.phsa.ca/mnpr. Join Our Team – Nursing Support Services Coordinator Are you a passionate pediatric nurse with strong clinical assessment and case management experience who is committed to improving the lives of children with complex medical needs? Join the Nursing Support Services (NSS) team at BC Children's Hospital, where you will play a vital role in supporting children and youth with medical complexity to live safely and successfully in their homes, schools, and communities across British Columbia. In this rewarding role, you will work both independently and collaboratively to develop comprehensive care plans, coordinate services across hospital and community settings, and partner with families, healthcare professionals, schools, and community agencies to ensure children receive the right care at the right time. You will use your clinical expertise to complete complex nursing assessments, provide consultation and education, advocate for children and families, and help navigate complex healthcare systems. Success in this role requires strong clinical judgment, excellent communication and relationship-building skills, experience in care coordination and family-centred practice, and the ability to lead through collaboration in dynamic and complex situations. This is a unique opportunity to make a meaningful difference in the lives of children and families while working alongside an experienced interdisciplinary team committed to innovation, quality improvement, and excellence in pediatric care. You'll also be part of an exciting period of growth as BC Children's Hospital prepares to expand services through the Slocan Redevelopment Project, helping shape the future of care for children with medical complexity across the province. For more information on the Slocan Redevelopment Project, please click here. What you’ll do
Initiates and coordinates assessments, responds to child/youth, family, health care teams, community professionals/agencies and services providers enquiries, providing anticipatory guidance and case management, participates in and oversees the coordination of care in community throughout the child/youth’s health journey with the program. Actively engages in ongoing assessments to determine continued eligibility and level of services.
Responsible for assessment and development of a health care plan that optimally supports the child/youth in their home community by performing duties such as receiving, collecting and documenting child specific information related to the child/youth’s complex medical condition, collaborating and problem-solving with families and other health care team and community professionals/agencies, assessing the urgency and appropriateness of service needs, triaging as necessary to mitigate delays. Facilitates re-direction for children/youth/families to other community resources as applicable.
Collaborates with other members of the health care team to promote and support holistic family-centered care in the child/youth’s community setting by performing activities such as reviewing patient/family history, developing individualized health care plans, and meeting with other members of the health care team to discuss and review their recommendations for the child/youth.
Coordinates teaching and support for children/youth with medical complexities and their families by identifying their needs which includes sharing of resources, referring to and liaising with other health care professionals as well as acting as a resource for other health care professionals.
Provides supportive case management to families by ensuring continued communication and partnership in the assessment, planning, implementation and evaluation of the health care plan throughout the care continuum as well as advocacy, information regarding program, team, or community health and educational resources, and referrals to appropriate community services and/or agencies
Acts as a liaison, as appropriate, between the program, the interdisciplinary team, and community health and educational services and agencies to clarify information, responsibilities and recommendations to ensure the needs of the child/youth and family are addressed. What you bring
Qualifications
Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
Three years recent related and progressively responsible experience in tertiary pediatric nursing or an equivalent combination of education, training and experience.
CPR Training – Basic Cardiac Life Support (BCLS) – Level I.
Valid BC Driver’s License and access to vehicle and ability to travel
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH & SHHC contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge
Requirements
RN registration with the British Columbia College of Nurses & Midwives (BCCNM).
Graduation from an approved School of Nursing.
Three years recent related and progressively responsible experience in tertiary pediatric nursing (or equivalent combination of education/training/experience).
CPR Training: Basic Cardiac Life Support (BCLS) – Level I.
Valid BC Driver’s License and access to a vehicle with ability to travel.
Demonstrated knowledge of impacts of settler colonialism and systemic racism on Indigenous Peoples and commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination.
Knowledge of legislative obligations and provincial commitments in BCCH & SHHC contexts (including TRC Calls to Action, In Plain Sight, BC Declaration on the Rights of Indigenous Peoples Act, UNDRIP, and related documents).
Knowledge of community-based services for children with complex medical conditions.
Comprehensive knowledge of BCCNM standards for nursing practice.
Excellent oral and written communication; strong leadership and organizational skills.
Ability to relate effectively to children and families in stress/crisis and collaborate within an interdisciplinary care team
Graduation from an approved School of Nursing
Case management
Clinical assessment
Interdisciplinary collaboration
Cultural safety and humility
Leadership and organizational skills
Therapeutic communication
Teaching and support for children/youth and families
Triage and urgency assessment
Ability to work independently and prioritize multiple tasks
Family-centred practice
Care coordination across hospital and community settings
Advocacy for children and families
Problem-solving and collaboration with families and care teams
Benefits
Psychological health & safety programs
Holistic wellness resources
Annual statutory holidays (13) with generous vacation entitlement and accrual
Comprehensive benefits package including municipal pension plan
Access to professional development opportunities through 2,000+ in-house courses (including Indigenous Cultural Safety, Indigenous-specific anti-racism, DEI, mental health and well-being)
WorkPerks premium discount program (local and national discounts)
Posting details
Employment type
Temporary, Part Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
CA$49 - CA$63/hr
Location
Vancouver, British Columbia
Posted
Jul 16, 2026
Application
Employer website
Knowledge of community based services for children with complex medical conditions.
Comprehensive knowledge of the British Columbia College of Nurses & Midwives (BCCNM) standards for Nursing Practice.
Comprehensive skill and expertise in tertiary pediatric services and related issues
Excellent communication skills, both oral and written.
Strong leadership and organizational skills.
Ability to relate effectively to children and their families, dealing effectively with those experiencing stress and /or in crisis.
Ability to collaborate and work effectively as a member of an interdisciplinary care team and function as a nursing resource.
Ability to identify and resolve problems using therapeutic communication strategies.
Ability to work independently to organise and prioritise multiple tasks.
Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Temporary, Part
Time (Until February 12, 2027) Wage: $49.20 - $63.47/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: Monday - Friday; 08:00-16:00 Requisition # 201580E What we do BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia. Sunny Hill Health Centre for Children (SHHC) provides specialized development and rehabilitation services to BC children, youth and their families. BCCH & SHHC is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services BCCH, SHHC, and PHSA are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. Attention current employees of PHSA: You must apply via your internal profile at http://internaljobs.phsa.ca. The internal job posting expires on July 19, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days. If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.
Relationship-building and communication (oral and written)
Anti-racism and Indigenous-specific anti-racism knowledge and commitment
Market context
BC nursing roles remain in steady demand
In British Columbia, nursing roles are typically in steady demand across hospitals, community care, and specialty units, with competition often strongest for positions that require recent clinical experience or post-basic education. Candidates with current BCCNM RN registration, Basic Life Support (Level C) where required, and experience aligned to the unit usually stand out. Review the AI-summarized requirements and benefits on this platform to save time, then match your resume to the specific unit skills and recent experience listed.
More openings at Provincial Health Services Authority (PHSA)
