Billing and Booking Clerk, Dentistry - BC Children’s Hospital

Billing and Booking Clerk, Dentistry BC Children’s Hospital Vancouver, BC What you’ll do

Schedule and book patient/client appointments in accordance with established priority level and various medical and health professional staff schedules by methods such as receiving requests/requisition, responding to patient/client arrivals, checking schedules for appropriate times, identifying pre-test instructions, contacting patient/clients, physician offices to confirm appointments and relay instructions; follows up with referring physician for requisitions not yet received; adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operation

Prepare for patient visits by methods such as obtaining applicable documentation, checking that information is complete, pulling charts, calling doctor's offices and/or patient/clients to track down pertinent information, entering demographics, into the clinic's computerized patient/client registration system, completing applicable test requisitions according to information provided, transmitting test results and/or medical information via facsimile to various areas in accordance with established procedures; prepare appointment day sheets for clinic personnel in accordance with established procedures

Admit patients for clinic appointments using the Hospital registration system by obtaining patient information and completing admission documentation

Complete month-end procedures and year-end report and provide Manager, clinicians and Finance with required reports. Verifies patient account statements and mails out monthly. Liaise with Finance to resolve discrepancies as required. Provide Finance with a quarterly account write-off patient list.

Assemble pertinent patient information such as patient charts, x-rays and laboratory reports prior to appointments and ensure follow-up schedule form and applicable billing information is received and entered into computer. Request, collect and return charts to Health Records.

Receive previous/new patients by either reviewing information in patient files to verify all data is current such as name of employer and insurance carrier or registering patient by verifying information given such as name, age, nature of care required and insurance carrier in order to input information into computer. Verify/confirm Ministry coverage for all Ministry patients.

Establish and maintain patient accounts by entering applicable billing information into billing program, completing MSP billing cards and computer generated claim form by obtaining patient and Dentist/Specialist signature for submission to insurance carrier, requesting payment from patients for fees not covered under plan. Balance deposit slips daily against monies received and deliver balance sheet/money to Cashier for deposit. Provide professional staff with balance sheet/money and obtains a signature as proof of receipt. Payments processed by accepted methods of payment.

Liaise with outside insurers and/or patient family/Public Trustee/guardian to confirm planned treatment is approved according to individual circumstances. Enter approval/non-approval information into appropriate electronic system.

Interview patients, family or others to determine the method of payment, paying agency, payment plan, and insurance carrier details. Liaises with departments to determine additional sources of funding and advises clients of funding sources.

Invoice patients, dental/medical service plans, insurance companies and other organizations for the provision of dental services such as examinations, diagnostic services and treatments. What you bring