BGC Okanagan·Kelowna, British Columbia
The role focuses on helping youth in crisis find safe alternatives to shelters through case management and safety planning. Responsibilities include providing life skills training, connecting youth with community resources, and maintaining detailed case notes.
Date: July 7, 2026
89-26/27 Location: Kelowna, BC (Downtown Youth Centre) BGC Okanagan is hiring a Shelter Diversion Worker! This diversion worker role gives you the opportunity to make an immediate difference by helping youth in crisis identify safe, practical alternatives to shelter. Using your relationship-building, crisis intervention, and problem-solving skills, you'll work with youth to develop safety plans, connect them with community resources, and strengthen natural support networks. In this fast-paced, collaborative role, you'll help prevent homelessness, reduce harm, and create meaningful outcomes every shift. This is a temporary position until March 31, 2027.
A positive, supportive team culture where your contributions are valued Ongoing paid professional development to enhance your skills and advance your career Childcare discounts to help your family thrive Paid sick leave and vacation to help you recharge when needed A comprehensive benefits plan So, what are you waiting for? Come join a team that trusts, values, and appreciates YOU. Your adventure begins here – because Opportunity Changes Everything!
Collaborates in case management through Youth Assessment and Prioritization tool assessment. Collaborates with counsellors, professionals, and natural supports regarding the development of appropriate personal service plans to achieve participant’s housing objectives. Provides housing focused life skills training such as meal preparation, housekeeping, personal care skills and personal finance and implements personal service plans. Identifies social, economic, recreational and educational services in the community that will meet clients’ needs. Transport and assist participants to appointments Establishes safety and prevents emergency situations through person-centered care, attending to client needs, collaboration with clients, and early intervention. Recognizes, analyzes and deals with potential emergency situations. Provides emotional support and feedback to participants and their families / natural supports Performs residence maintenance and housekeeping duties. Maintains reports such as statistics, logbooks, youth files, Case notes, and incident reports.
Certificate in a related human/social service field. One (1) year recent related experience, or an equivalent combination of education, training and experience. Class 5 driver licence and vehicle
This position is open to all applicants This position requires union membership Hours: 26 hours per week - Monday: 1pm-5pm, Tuesday, Friday, and Saturday: 4pm-12am Rate of Pay: $25.95 per hour
Open until filled As an equal opportunity employer, BGC Okanagan is committed to the prioritization of equitable and inclusive employment practices. Our goal is to be representative of the communities we serve, and we encourage applications from communities which are structurally marginalized based on race, disability, age, sex, religion, sexual orientation, nationality, social or ethnic origin, gender identity and/or expression. If any candidate needs any accessibility support throughout the hiring process, we will accommodate such requests when made. You will only be considered for a position with BGC Okanagan if you’re legally entitled to work in Canada. Eligible applicants include: Canadian citizens, permanent residents and refugees in Canada with legal status. We appreciate and thank all applicants for their interest, however only short-listed candidates will be contacted.
Candidates must have a certificate in a human or social service field and one year of recent related experience. A Class 5 driver's license and a vehicle are required for the position.
Market context
In British Columbia, support-services roles in healthcare and K-12 settings are often driven by ongoing staffing needs and the need to keep front-line operations running smoothly. These positions are competitive because employers usually look for a mix of education, medical or office systems knowledge, and recent administrative experience; on this platform, the job requirements and benefits are AI-summarized from the original posting, saving you research time. If you are applying, match your resume to the listed software, terminology, and environment experience before submitting.
