Mental Health Program Assistant

Description JOB SUMMARY

Within the context of a client and family centered care model and in accordance with established vision and values of the organization, uses considerable tact and diplomacy to provide communication, information and reception services, administrative support functions and other duties relating to various program activities within adult community mental health. Answers telephone inquiries, takes messages or directs callers to the appropriate person, greets and checks in clients, schedules client appointments as directed, confirms client appointments. Exhibits current working knowledge of applicable computer systems and software programs. Word processes a variety of material such as correspondence and progress reports utilizing word processing or spreadsheet software, enters client information into database, scores client questionnaires according to established procedures, transcribes administrative and clinical correspondence, and collates statistical information. Maintains client charts as per established procedures, sorts and distributes incoming and outgoing mail, and engages in on-going team planning and quality improvement activities.

Qualifications

Education & Experience Grade 12, completion of an office administration certificate plus two (2) years’ recent related experience, or an equivalent combination of education, training and experience.Knowledge & AbilitiesKnowledge of general office procedures.Knowledge of medical terminology.Ability to multitask in a fast paced work environmentAbility to deal with clients living with mental illness and/or addictionAbility to communicate effectively, both verbally and in writing.Ability to compose business correspondence.Ability to work independently and in conjunction/cooperation with others.Ability to work under the pressure of interruptions and adapt to changes.Ability to type 50 wpm.Ability to operate related equipment.Ability to deal effectively with others.Ability to organize and prioritize workload.Computer literacy to operate computerized client care information system (PARIS) and word processing, spreadsheet (Excel) , database, Internet and e-mail software.Physical ability to perform the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. Details At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.