Vancouver Coastal Health·Vancouver, British Columbia
The Program Assistant provides administrative and clerical support to an interdisciplinary team, including managing referrals, scheduling appointments, and maintaining filing systems. They are also responsible for transcribing medical documentation and recording minutes during departmental meetings.
Salary Details The salary range for this position is CAD $29.72/Hr. - CAD $29.72/Hr.
Job Summary Come work as a Program Assistant with Vancouver Coastal Health (VCH) in the Mental Health and Substance Use Outpatient Services team at Joseph & Rosalie Segal & Family Health Centre in Vancouver, BC!
Apply now to join the team!
Within the context of a client service culture and in accordance with established vision and values of the organization, works as part of an interdisciplinary team to provide administrative/clerical support.
Receives verbal/written referrals for new patients/clients, answers telephones and greets clients, coordinates patient appointments and responds to general inquiries.
Arranges meetings and attends departmental meetings to record notes or take minutes.
Sets up and maintains filing systems, maintains timekeeping records and completes on-line purchase requisitions for equipment and supplies.
Types/transcribes a variety of healthcare documentation, medical dictation/consultations, correspondence, reports and presentations utilizing intermediate word processing and spreadsheet software.
Education & Experience Grade 12, supplemented with courses in medical transcription and two years of recent related experience or an equivalent combination of education, training and experience. Knowledge, Skills & Abilities Ability to type 50 wpm. Ability to deal with others effectively. Ability to communicate effectively both verbally and in writing. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. WHY JOIN VANCOUVER COASTAL HEALTH? VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan Grow your career with employer-paid training and leadership development opportunities Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families Award-winning recognition programs to honour staff, medical staff and volunteers Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.
Candidates must have a Grade 12 education supplemented with medical transcription courses and at least two years of recent related experience. Proficiency in typing at 50 wpm and the ability to operate office equipment are essential requirements.
Market context
In British Columbia, behavioral-health roles often reflect ongoing demand in acute care, community mental health, and integrated service settings. These positions are competitive because employers typically look for current BC nursing registration, recent experience with acute mental illness, and comfort working on multidisciplinary teams. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then tailor your application to show relevant mental-health and team-based experience.