FT Outreach Worker, Special Initiatives - Term for Three Months

Job Type

Term for Three Months - Full-Time (3 days on and 3 days off, 7pm-7am OR 7am-7pm)

Pay

$24.95 per hour (plus $2 night shift premium for hours worked between 11pm and 7am)

About the Role

• Alpha House's Outreach programs are comprised of several 24/7 high-intensity teams that work with individuals with addiction issues and are experiencing mental health and homelessness in the community. We have several dedicated partnerships with CPS, EMS, Calgary Bylaw, and Calgary Transit, and provide an alternative response to public intoxication, alongside working in crisis situations with a wide range of social services and community partners. This position will entail driving, walking, lifting, actively engaging with community members and local businesses, providing transportation to safe locations, and advocating on behalf of vulnerable individuals. Outreach staff assist individuals in a variety of ways, therefore, independent thinking and decision-making are vital. Being persistent, empathetic, and personable is vital for this role.
• Providing respectful, non-judgmental, empathetic support to clients
• Conduct sweeps and engage with clients in encampments and hidden areas
• Use sound judgment to assist clients, especially in harsh conditions
• Advocate for clients and collaborate with partner agencies
• Drive agency vans and transport clients when needed
• Respond to crises and distress situations on-site
• Complete housing assessments (e.g., NSQs)
• Maintain ethical, professional conduct with all stakeholders
• Provide client-centered support services tailored to individual needs
• Represent Alpha House positively with the public and partners
• Facilitate educational sessions and liaise with community partners
• Perform administrative duties (case notes, reports, stats)
• Collaborate as part of a supportive team and assist with onboarding new staff
• Follow Alpha House policies, procedures, and legal standards, including confidentiality

About the Team

The Special Initiatives team is a seasonal outreach program dedicated to supporting Calgary's most vulnerable community members during the summer months. Working across the city, the team provides intensive case management, transportation support, system navigation, advocacy, and connections to housing, health, and social services.