House of Friendship
Location
Waterloo, Ontario
Salary
CA$23 - CA$29 / HOUR
Support low-income families with children to meet basic needs and address social determinants of health. Act as a first point of contact for families in crisis, providing triage, advocacy, and connections to community resources.
Requires post-secondary education in a related field or equivalent lived experience, along with a valid G class driver's license and a reliable vehicle. Candidates must have demonstrated experience in front-line work with families and newcomers, utilizing trauma-informed and anti-oppressive approaches.
Sounds pretty great, doesn’t it? It is!
Provide support as needed to families with children aged 17 and under who are experiencing low-income Act as the initial point of contact for families facing crises such as housing, domestic violence and addictions Support newcomer families with their settlement needs including system navigation and community referrals along with basic needs support Work collaboratively with families to identify and address social determinants of health that may impact their well-being and overall health outcomes Conduct comprehensive assessments of families’ social and economic conditions, to determine the appropriate supports and services to refer the family to within the community, taking into consideration factors such as socioeconomic status, housing, educations, employment and access to healthcare services Connect families to relevant community resources, social services, and support networks to improve their access to essential resources and opportunities Provide advocacy and support for families facing challenges related to social determinants of health, helping them navigate through complex systems and services Engage in culturally sensitive and trauma-informed practices when working with families, respecting their unique backgrounds, values and lived experiences Participate in ongoing professional development and training to enhance knowledge and skills related to social determinants of health and family-centered care approaches Complete data entry, documentation and administrative tasks to support the program
Strong knowledge of community resources is an asset Strong administrative and database competency and proficiency in using MS Office tools such as Word and Excel Ability to multitask and triage multiple requests while maintaining responsiveness to families Understanding of trauma-informed care principles Thorough understanding of supporting people experiencing low income Ability to work independently with minimal supervision, including ability to make decisions about how best to serve families Ability to manage time independently, including meetings with families, ongoing communication, teamwork and administration Familiarity with financial management and financial literacy Fluency in a second language is considered an asset
Post-secondary education in a related field of study or equivalent lived or work experience Demonstrated experience in front-line work with children, youth and/or families Experience in supporting newcomers, with a strong understanding of settlement processes
At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.
House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.
We value the work that you do with fair pay and benefits: Time off includes vacation pay and 2 personal days per year Employee & Family Assistance Program
At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.
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