Family Resource Worker, Social Work Team, Ambulatory Care - Permanent Full Time (1.0)

Compensation Pay Range

$32.03-$38.91

Job Description

If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY In collaboration with the social work team, the family resource worker is responsible for supporting families in need of additional resources while providing care for their child at CHEO. This includes coordinating hospital and community services for and with families; receiving and processing all requests for financial assistance from the CHEO Foundation; advocating on behalf of families for needed services, assisting with managing the social work funds. RESPONSIBILITIES Work closely with CHEO Social Workers to coordinate hospital and community resources for families Assist Social Workers and families with the completion of applications for services and funds (compiling forms, assisting families in completing forms, mailing applications to appropriate sources, etc.) Prepare appropriate referrals and applications including written documentation to the following community resources (Non-insured health benefits for First Nations and Inuit, Assistance for Children with Severe Disabilities, Easter Seals, housing, Children’s Wish Foundation, Christmas Exchange, People’s Services, Food Banks, Para transpo, Snowsuit fund, Rotary Home, Respite Plus, Salvation Army and other clothing sources, etc. Organize resource packages, manage resource information on the shared drive, ensure adequate supply of current applications forms and other documentation (ordering and photocopying) as required Provide follow up as needed to ensure that applications for services are being processed in a timely fashion, especially if parents are concerned Assist families during inpatient hospital stays at CHEO with practical issues related to the hospitalization: parking, transportation, accommodation and meals Pursue special funding requests and assist with identifying resources to facilitate discharge (i.e. transportation, medication emergency household needs, equipment). Assist with special projects and other related duties appropriate to the position as assigned. Participate in staff development activities and attend program and social work meetings (when appropriate). Update patient records to ensure proper documentation of services received Because of the changing nature of the job and the job requirements, duties and responsibilities may be added or deleted from time to time. QUALIFICATIONS Vulnerable Sector Check (Essential) College diploma in Social Services or equivalent. (Essential) Three years of experience working directly with families whose children have a medical condition, special needs or disability (Essential) Solid knowledge of community resources and knowledge of financial services, which are designed to assist children with illness, special needs and disabilities (Essential) Strong interpersonal and communication skills (Essential) Excellent problem-solving and organizational skills (Essential) Ability to work as part of a team (Essential) Computer literate and good writing skills (Essential) Police record check for the vulnerable sector. (Essential) Direct experience working with families who are under stress (Essential) Experience with clients from diverse backgrounds (Preferred) Bilingualism (French and English) (Essential) *Please note you will be represented by the Ontario Public Service Employees Union (OPSEU). Please note that this position will be based out of Ottawa. Please note that location may be subject to change at any time at the discretion of the employer. All OPSEU members shall be granted an interview upon passing the pre-screening. Pre-screening might include testing. Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. Please note you will be represented by the Ontario Public Service Employees Union (OPSEU). Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted. CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care — where, when and how it’s needed. CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region’s Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement