Case Manager, Behavioural Support_PT-Contract

What You Will Do

• Assists clients in the development and implementation of a Behavioural Support Plan tailored to the client’s needs and issues designed to improve quality of life and assist in the mitigation of responsive behaviours. Identify and refer to resources specific to those needs and issues;
• Assists persons served in the development and implementation of a Behavioural Support Plan tailored to the needs of the person served and issues designed to improve quality of life and assist in the mitigation of responsive behaviours. Identify and refer to resources specific to those needs and issues;
• Act as a liaison and advocate for the person served among those involved with the individual’s care including family, other care-givers, medical and other multi-disciplinary providers;
• Complete Behavioural Support Assessment and provide timely and accurate record keeping and reports as required;
• Provide support, on-going training and consultation to colleagues, family members and/or other care-givers to assist in mitigating escalating responsive behaviours;
• Provide supportive counselling or referral and linkages to health care, programs or service providers;
• Provide crisis management/intervention and assist in the development of crisis plans for persons served;
• Develop respectful and trusting relationships with persons served using Recovery and Psychosocial Rehabilitation principles;
• Maintain strict confidentiality and follow all other required policies and procedures;
• Effectively participate as a member of the Behaviour Support Resource Team; attend staff/team meetings, care conferences for the person served, other multi-disciplinary meetings, committee meetings etc as required;
• Attend and actively participate in all required training;
• Liaise, collaborate and coordinate with other professionals, service providers and partners within the Behavioural Support Services;
• It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health polices and protocols will be required (associated costs will be reimbursed)
• Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director.

What You Bring

• Completion of a post-secondary education in Social Services/Human Services or equivalent;
• Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions;
• An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with clients on goals/priorities;
• Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills;
• Training/knowledge of P.I.E.C.E.S., U-First approaches or willingness to receive training;
• Experience/familiarity with RAI documentation, and OCAN and health profession standards for documentation of client information
• Sound understanding and commitment to the principles of the Behavioural Supports Ontario (BSO) project and the Action Plan for the Central LHIN;
• Ability to collaborate effectively with other members of inter-professional care teams, clients, family members and community team members;
• Good oral and written communication skills
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.
• Counselling and responding skills;
• Creativity and flexibility to approaches;
• Knowledge of community resources and supports;
• Ability to work effectively as part of a team and interact with workers from a variety of agencies;
• Strong assessment skills;
• Understanding of cultural competency and framework
• Valid drivers’ license and access to own vehicle is required;

Work Environment

• Staff will be required to work in residents’ rooms and may therefore be exposed to second hand smoke.
• May also be required to be on-call as emergency contact for after hours.
• Frequent travel will also be required using own vehicle.
• Occasional evening and weekend hours may be required.

What We Offer

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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