Housing Stability Case Manager

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping them build meaningful connections and live their best lives.

Job Opportunity

Developmental Services - Housing Stability Case Manager (Prevention & Shelter Diversion)

One Full-Time Contract to March 2029 (with the possibility of extension or becoming permanent) Location: Aurora, Ontario L4G3S9 must be within a commutable daily distance from the office and/or service area Status: Contract, Full-Time Starting

Hourly Rate

$32.13 / Hour Office Hours: Monday - Friday - 8:30 am - 4:30 pm, 35 Hours per week Office Expectations; Work in the office to provide team coverage, minimum once per month in addition to in-office meetings, trainings, supervisions and all-staff events Posting Closes: Friday, June 12 at 4:00 pm EST

Job Description

The Housing Stability Outreach Worker provides front-line homelessness prevention and shelter diversion supports for people in York Region who are experiencing homelessness or are at imminent risk of losing housing (within 30 days). The role delivers mobile, community-based outreach; completes housing stabilization and diversion planning; coordinates short-term emergency assistance; and connects people to crisis services, mental health supports, developmental services, income supports, and other community resources to support sustainable housing outcomes.

• Working Conditions Community-based role with travel across York Region; work may occur in agency offices, community settings, hospitals/public institutions, and partner locations. Ability to work with individuals experiencing crisis and complex needs, including exposure to challenging situations. Position Requirements Bachelor’s degree in Social Work or related discipline (i.e. Health Sciences) Experience; Minimum three years related experience Providing community-based outreach, housing stabilization, homelessness prevention/diversion, or intensive case management Demonstrated knowledge of mental health, developmental disabilities, and the impacts of trauma, poverty, and housing instability Strong skills in advocacy, service navigation, and coordinated care planning with multiple partners. Excellent interpersonal communication skills, including de-escalation and conflict resolution. Ability to maintain accurate documentation and work with data/outcomes tracking requirements. Working within a coordinated access/homelessness-serving system and with prevention & shelter diversion funding/program models. Supporting hospital discharge planning or transitions from public institutions. Knowledge of harm reduction practice and community-based substance use supports. Familiarity with landlord-tenant systems and local housing resources. Second-language proficiency and/or experience providing accessible, low-barrier services across cultures. Second language is considered an asset An understanding of cultural diversity is considered an asset