Switchboard Operator

Close Date Location Nanaimo Regional General Hospital (NRGH) - Nanaimo, BC V9S 2B7 CA (Primary) Work Area (FBA Only) Switchboard Multi-Site No Travel Requirement No travel required Shift Start Time/End Time As required Days Off As required Vacancy Type Casual Salary Range (Hourly Rate) $29.24 - $29.24 Paid FTE N/A Worked BI-WEEKLY HOURS N/A Planned Start Date Jun. 15 2026 Approximate End Date (For Temporary Assignments ONLY) Pending Return of Incumbent No CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check) No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Switchboard Operator is responsible for operating a switchboard computerized phone system to receive and direct calls and/or relay information using contact center technology, public address systems, and associated communication equipment across multiple acute care sites for all services provided by Island Health simultaneously and independently. This role involves monitoring various alarms and following established procedures during emergency situations.

Qualifications

• Education, Training And Experience Grade 12 and one (1) year's recent related experience or an equivalent combination of education, training, and experience. Skills And Abilities
• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to perform the duties of position.
• Ability to organize work.
• Ability to operate related equipment. Link to Full Job Description https://jd.viha.ca/JD272.pdf Additional information for applicants Additional Clauses Requisition CA Facilities Subsector Affiliation/Union HEU