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Providing centralized intake for hospice service requests. Conducting psychosocial assessments and triage. Facilitating access to hospice and community services. Supporting volunteer coordination. Working collaboratively with interdisciplinary teams
Requirements summary
Master's degree in a relevant human services discipline. Minimum of two years' experience in hospice palliative care or related fields. Experience with psychosocial assessments and intake. Knowledge of hospice principles and bereavement. Valid BC Driver's License
Master's degree in a relevant or human services related disciplineinterpersonal communicationemotional supportcommunity resourcestrauma-informed carecrisis responsevolunteer coordinationsystem navigationpsychosocial assessmentselectronic health recordsclient screeningintake and triageculturally safe approaches
Job description
Close Date Jun. 12 2026 Location Royal Jubilee Hospital (RJH) - Victoria, BC V8R 1J8 CA (Primary) Work Area (FBA Only) Multi-Site No Travel Requirement No travel required Shift Start Time/End Time 0800-1600 Days Off Weekend/Stats Vacancy Type Temp FT Project Salary Range (Hourly Rate) $44.85 - $56.02 Paid FTE 1 Worked BI-WEEKLY HOURS 75 Planned Start Date Aug. 15 2026 Approximate End Date (For Temporary Assignments ONLY) Feb. 15 2027 Pending Return of Incumbent CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check) Required for Professional Registration
Job Description
In alignment with the Mission, Vision, and Values of Victoria Hospice, the safety of patients, clients, families, and staff is a shared responsibility and a top priority. As such, the ongoing commitment to improving quality, enhancing safety, and mitigating risk is integral to every aspect of this role. Reporting to the Manager, Community Programs and Intake or designate, the Intake and Community Program Coordinator - Victoria Hospice is responsible for providing centralized intake for Hospice Service requests, psychosocial assessment, triage, and referral services for individuals and families seeking access to Victoria Hospice palliative care services, including end-of-life care and bereavement supports, during this pilot project. As the primary point of contact for clients, families, and referral sources, the Intake Coordinator applies a psychosocial, person- and family-centered lens to conduct intake assessments, determine service eligibility and urgency, and facilitate timely access to appropriate hospice and community-based services. The role works collaboratively with interdisciplinary teams within Victoria Hospice and Island Health, as well as external partners, to support coordinated care across the care continuum. This includes working with the Volunteer Services team, to support the coordination of volunteers during the delivery and promotion of group programs in the community. Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.
Qualifications
Education, Training And Experience
Master's degree in a relevant or human services related discipline (e.g. Counselling, Social Work or Child and Youth Care or related field); and
Minimum of two (2) years' recent related experience in hospice palliative care, bereavement services, mental health, or community-based health and social services; and
Demonstrated experience conducting psychosocial assessments, intake, or client screening in a health or human services setting; and
Knowledge of hospice palliative care principles, grief and bereavement, and the psychosocial impacts of serious illness; and
Valid BC Driver's License. An equivalent combination of education, training, and experience may be considered. Skills And Abilities
Demonstrated ability to balance clinical assessment responsibilities with coordination, system navigation, and client flow management in a dynamic environment.
Comprehensive knowledge of hospice palliative care services and community resources.
Demonstrated ability to conduct psychosocial assessments and intake screening across diverse populations.
Ability to provide brief supportive counselling, emotional support, and crisis response within scope of practice.
Knowledge of grief, loss, and bereavement processes across the lifespan.
Ability to apply trauma-informed, culturally safe, and client-centered approaches.
Strong interpersonal and communication skills, both verbal and written.
Ability to establish and maintain effective working relationships with clients, families, interdisciplinary teams, and community partners.
Ability to exercise sound clinical judgment, empathy, tact, and discretion.
Ability to manage competing priorities in a fast-paced and evolving environment.
Ability to work independently and collaboratively as part of a multidisciplinary team.
Ability to work effectively with volunteers, including supporting, coordinating, and integrating volunteer roles into service delivery.
Strong organizational and time management skills.
Proficiency with computer applications and electronic health records.
Physical ability to perform the duties of the position. Link to Full Job Description https://jd.viha.ca/JD6140.pdf Additional information for applicants This is a temporary position tied to a pilot project that will support Victoria Hospice’s exploration of intake processes and service coordination. The successful candidate will contribute to piloting workflows and program design, with insights from this work informing future service structure and resourcing. This may include working with Volunteers programs to inform the process of integrating volunteers into service delivery. Additional Clauses Requisition CA Health Science Professionals Affiliation/Union HSA
