Provide financial assistance and case management supports to low-income residents to mitigate poverty and increase wellbeing. Conduct assessments, manage eligibility for Ontario Works and ODSP, and coordinate with community services to resolve housing and mental health issues.
Requirements summary
Requires a university degree in Social Work or Social Sciences with 2 to 4 years of related casework experience. Must possess a valid Ontario driver's licence and be able to pass a vulnerable sector police check.
June 10, 2026, 11:59pm EST. Applications received after this deadline will not be accepted.
The Municipality of Chatham-Kent has an opening for three (2) temporary full-time Case Managers in the Employment & Social Services division. The temporary full-time opportunities are for a period up to June 25, 2027.
Job Description
The Case Manager provides low-income Chatham-Kent residents with Ontario Works (financial) assistance in addition to case management supports connecting clients to community to programs that help mitigate the effects of poverty increasing income and wellbeing.
Essential responsibilities
Build rapport and establish professional relationships with clients of employment and social services using inclusive, trauma-informed and client centred approaches.
Provide assessments, referrals, programming and advocacy with participants for services and supports as they relate to housing and homelessness, mental health and addiction, financial hardship, employment and other client needs to achieve life stabilization, wellness and personal success.
Conduct interviews with clients by phone/in person at various locations such as offices, community centres, and client's homes (includes outreach) to complete applications for Ontario Works Assistance, Discretionary Benefits and other financial assistance programs.
Collect, document and evaluate information to determine client's initial/ongoing eligibility for assistance according to the Ontario Works Act, Ontario Disability Support Program and other applicable legislation.
Ensure responsible expenditure of public funds by monitoring and reviewing eligibility, amounts of assistance and entitlement of clients through ongoing file management and updates.
Respond to community and client emergencies by assessing the situation and implementing solutions (in service coordination with Victim’s Services, police, fire, children’s services, housing, etc.).
Benefits
4% Vacation Pay
15% In Lieu Of Benefits
Participate on internal/external committees to enhance client service and business operations particularly related to case management.
Work in a team environment to maintain a safe, collaborative and inclusive work environment.
Essential qualifications
University degree in Social Work or Social Sciences program, with two (2) to four (4) years of related experience
Experience working in the area of social or community services in a casework and case management position
Experience working in Ontario Works, ODSP, Employment Services and/or Housing Stability
Experience working with social assistance clients is essential:
Conducting interviews with clients by phone/in person
Collecting, documenting, and evaluating information to determine client's initial/ongoing eligibility for assistance
Ensuring expenditure of public funds by monitoring and reviewing eligibility, amounts of assistance and entitlement of clients
Working with clients to resolve housing and homelessness related issues
Responding to emergencies involving clients by assessing the situation and implementing solutions
Case investigation
Maintain current knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client population
Strong interpersonal and communication skills, written and verbal
Excellent problem solving, organizational, and time management skills
Ability to interpret and accurately apply complex legislation
Proficiency working in an automated environment, and the ability to learn new software programs
Working knowledge of Social Assistance Management System (SAMS), Homeless Individuals and Families Information System (HIFIS), MCCSS Common Assessment Tools, and Penelope (or other similar scheduling program)
Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software program)
Other qualifications
Experience providing individual and/or group counseling an asset
Experience using motivational interviewing techniques an asset
Fluency in French or second language an asset
Work environment/hours of work
This position works indoors
This position works weekday hours
This position has been designated as eligible to work remotely at least part-time in coordination with other team members ensuring adequate in office coverage
This position has been designated as eligible to participate in a flexible work arrangement
Working Remotely
This position has been approved for remote working, at the discretion of the supervisor based on the Working Remotely Policy.
This position may be required to attend on-site meetings in order to complete essential responsibilities of the role. As per the Working Remotely Policy, employees scheduled to work remotely on a certain day may occasionally be called to a municipal onsite work location on short notice. Employees must remain flexible to accommodate municipal requirements and be prepared to be called in on short notice.
Driver’s licence/vehicle requirements
Because this position would be required to travel, a valid Province of Ontario driver's licence with a reliable motor vehicle is necessary.
Background check requirements
Because of the environment this position will be working in, the successful candidate will be required to furnish an original Police Information Search (criminal reference check) (working with vulnerable persons) prior to commencement of employment; you must be 18 years of age or older to obtain a vulnerable police check.
frequent sitting in sitting chair (working at desk, sitting in meetings, driving or travelling to other municipal centres or client’s home)
Hands: constant fine finger dexterity (movement), mousing (technology in keyboarding, clicking and mousing)
Benefits
The temporary full-time positions have an hourly wage of $40.852 to $46.181 and will receive 15% in lieu of benefits (which includes group benefits, statutory & non-statutory holidays, and non-enrolment in OMERS) and 4% vacation pay. Where a permanent employee is receiving benefits and is the successful candidate for a temporary vacancy, benefits will remain as per the policy manual.
When internal employees are applying to temporary vacancy and want to maintain their permanent status: positions posted as “temporary” may be filled with permanent employees (full-time, part-time and call-in) who want to keep their permanent status provided their ability to be released to a temporary position is reviewed and approved with their current manager/supervisor before submitting an application.
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The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.
Should you require accommodations during the recruitment process, please contact Human Resources & Organizational Development (HROD) at 519-360-1998. Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection.
