Provide crisis intervention, emotional support, and practical assistance to victims and witnesses of crime and trauma..
Respond to police, community, and self-initiated referrals..
Assist in supporting victims and witnesses in incidents such as deaths, vehicle crashes, robberies, domestic violence, and assaults..
Update clients on police investigations, assist with applications and victim impact statements..
Maintain records, correspondence, and client files documenting services provided..
Perform related work as required.
Requirements summary
Completion of 12th school grade, preferably with courses in social services, victim services, trauma intervention, or criminology..
Considerable related experience working with victims of crime and trauma or an equivalent combination of training and experience..
Knowledge of criminal justice system, social services, crisis intervention practices, and documentation procedures..
Ability to provide direct services under stressful circumstances..
Strong interpersonal and communication skills..
Valid Driver’s License for British Columbia and ability to obtain RCMP Security Clearance.
Completion of the 12th school gradepreferably with courses in social servicesvictim servicestrauma interventionor criminology.communication skillsinterpersonal skillsemotional supportcrisis interventioncommunity referralsclient record managementcourt and police procedurespractical assistance
Job description
Victim Services Caseworker City, Province Burnaby, British Columbia Department Community Safety All Location(s) RCMP Detachment Victim Services Caseworker Competition No: 2026-VSC Duration: Auxiliary Salary: $37.09 per hour + 12% in lieu of benefits Schedule: Special Notes: Last Updated: 5/27/26 This is specialized work in providing direct support services to victims and witnesses of crime and trauma.
Victim Services Caseworkers respond to police, community and self-initiated referrals to assist victims and witnesses of crime and trauma.
Our team offers crisis intervention, emotional support, practical assistance and community/program referrals for victims, witnesses and family members.
This position responds to in office and after hours RCMP call-out requests to assist police in supporting victims/witnesses/families in a wide range of incidents including but not limited to sudden deaths, fatal/serious vehicle crashes, next-of-kin notifications, robberies, domestic violence, physical assaults.
In consultation with the investigating officer, we provide updates to clients on the progress of police investigations, assistance in completing applications and victim impact statements, prepare and maintain a variety of records and correspondence, court updates and establish and maintain client files by documenting services provided.
Performs related work as required.
Qualifications include Completion of the 12th school grade, preferably supplemented by courses in social services, victim services, trauma intervention or criminology, plus considerable related experience working with victims of crime and trauma, or an equivalent combination of training and experience.
Considerable knowledge of regulations governing programs (such as the criminal justice system and social services), practices and techniques of crisis intervention and follow-up support, practices and terminology used in documenting client contacts and maintaining related files.
Sound knowledge of community resources and working knowledge of court and police procedures.
Ability to effectively provide direct services to victims and witnesses of crime and trauma, including emotional support, information and referrals, often under stressful circumstances; prepare and keep organized records related to the work; and establish and maintain effective working relationships with police and a variety of internal and external contacts.
Strong interpersonal and communication skills.
Benefits
12% in lieu of benefits
Valid Driver’s License for the Province of British Columbia is required, as well as the ability to obtain and maintain an RCMP Enhanced Security Clearance.
Pay Rate: $37.09 per hour + 12% in lieu of benefits Location: RCMP Detachment Hours of work: This is an auxiliary position, hours and shifts are based on operational requirements and do not provide guaranteed hours of work, which may include office and on-call shifts.
Typical office shifts may range from 9:00-21:00.
Typical on-call shifts may range from 21:00-7:00 on weekdays, and 18:00-8:00 on Friday, weekends, and statutory holidays.
The closing date for this competition has been extended until it is filled.
New applications are welcome!
Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.
Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers.
We thank all applicants for their interest; however, only those considered for an interview will be contacted.
We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem).
Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city.
We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years.
We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.
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