Vancouver Coastal Health·Vancouver, British Columbia
Provides administrative and clerical support for the Assertive Community Treatment Team, including transcribing medical dictation and managing client appointments. Acts as a receptionist by greeting clients, answering inquiries, and maintaining statistical records for program planning.
Salary Details The salary range for this position is CAD $26.42/Hr. - CAD $28.25/Hr.
Job Summary Come work as a Program Assistant - Mental Health and Substance Use with Vancouver Coastal Health (VCH) at the Assertive Community Treatment Team!
Apply now to join the team!
Within the context of a client and family-centred care model and in accordance with established vision and values of the organization, this position provides administrative, secretarial and clerical support.
Transcribes and types a variety of medical dictation and other documentation utilizing various software applications and acts as a receptionist by answering phones, determining urgency of calls and referring to staff.
Greets clients, provides resource information and responds to various inquires.
Complies, prepares and maintains statistical records for workload monitoring and program planning.
Receives referrals, schedules and/or confirms client’s appointments, receives clients and provides information.
Types material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material.
Edits transcribed material for stylistic consistency and accuracy, identifies medical and verbal inconsistencies in dictation, makes corrections and resolves problems.
About the Assertive Community Treatment (ACT) Team Assertive Community Treatment (ACT) is a team-based, person-centered service delivery model that supports people living with complex mental health or concurrent mental health and substance use disorders in their community.
ACT is an evidence-based service delivery model that combines treatment, rehabilitation and support services using team-based care as a community alternative to psychiatric hospitalization.
These teams provide intensive, specific and continuous services to meet the needs of individuals living with serious and persistent mental health and/or substance use challenges, who have not benefited from traditional outpatient programs.
Education & Experience Grade 12, graduation from an approved program in Medical Transcription and/or Medical Office Administration Certificate, plus one (1) year recent, related experience or an equivalent combination of education, training and experience. Knowledge, Skills & Abilities Ability to communicate effectively, both verbally and in writing. Knowledge of community, social and mental health resources. Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people. Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented care. Ability to work independently and in cooperation with others. Ability to organize and prioritize. Ability to keyboard 5,000 keystrokes per hour. Business writing skills. Knowledge of general office procedures. Ability to establish and maintain rapport with clients. Knowledge of medical terminology. Ability to operate related equipment. Physical ability to carry out the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. WHY JOIN VANCOUVER COASTAL HEALTH? VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan Grow your career with employer-paid training and leadership development opportunities Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families Award-winning recognition programs to honour staff, medical staff and volunteers Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.
Requires Grade 12 education and a certificate in Medical Transcription or Medical Office Administration, plus one year of related experience. Candidates must possess strong keyboarding skills and knowledge of trauma-informed practice and mental health resources.
Market context
In British Columbia, behavioral-health roles often reflect ongoing demand in acute care, community mental health, and integrated service settings. These positions are competitive because employers typically look for current BC nursing registration, recent experience with acute mental illness, and comfort working on multidisciplinary teams. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then tailor your application to show relevant mental-health and team-based experience.