Pharmacy Support Assistant

Your mission

• Manage general administrative duties including maintaining effective communication channels with pharmacies, partners and patients via email/phone while maintaining detailed documentation of all encounters.
• Work with financial information, including entering data into computer software, preparing invoices, and maintaining patient AR accounts.
• Participating in responding to communication from various stakeholders, including monitoring email accounts and answering phones. Exemplary patient centered care in all interactions with both internal and external stakeholders.
• Ensure documentation is completed and submitted according to the timeline outlined in the Standard Operating Procedure (SOP) including Incident Reports, Adverse Event Reports, and Product Quality Complaints.
• Future development of this role may also include remote support of other pharmacy activities.
• Responsible for reporting any patient safety information as per adverse event reporting requirements.
• Other duties as required.

What you bring to the table

• Proven performance within current role at BioScript Solutions.
• Prior experience as a Pharmacy Assistant is considered an asset.
• Strong written and oral communication skills.
• Comfortable working with computers and learning various vendor software.
• Proven customer service skills.
• Demonstrated effective time management and organizational skills.
• High attention to detail within a fast-paced environment.
• Able to work well independently as well as collaboratively within a team environment.
• Ability to solve problems, think critically, and make decisions.
• Knowledge of medical terminology and pharmacy procedures is an asset.
• Demonstrated commitment to maintain patient confidentiality and privacy.
• Fluently bilingual (EN/FR) is considered an asset

Compensation

At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca. [recruitment@bioscript.ca]

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!

Take a look firsthand at what we do here! - https://www.youtube.com/watch?v=Prd_s5vXynQ [https://www.youtube.com/watch?v=Prd_s5vXynQ]

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