peopleCare Communities·Tavistock, Ontario
Provide resident-centered support to the Behavioural Supports Ontario (BSO) team, implementing and monitoring care plans to address responsive behaviours safely. This includes coaching frontline staff on behaviour support strategies and contributing to required documentation and evaluations.
We are currently recruiting for experienced Personal Support Workers to join our rapidly growing team.
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Provide resident-centred support to individuals referred to the Behavioural Supports Ontario (BSO) team, in alignment with peopleCare’s BSO philosophy and program guidelines. Work under the direction of the BSO RPN to help implement and monitor care plans that address responsive behaviours safely and support resident stability in the current care setting. Support residents and families using evidence-informed approaches and therapeutic communication strategies. Coach, mentor, and support frontline staff (including PSWs) in applying behaviour support strategies, care plan interventions, and Kardex directions. Provide feedback and input to the BSO RPN and care team regarding resident responses, behaviour patterns, and opportunities to improve care approaches. Contribute to P.I.E.C.E.S. documentation, behaviour tracking, care planning, and required BSO documentation. Participate in resident reviews, BSO evaluations, and interdisciplinary discussions (including RAP conferences, as requested). Support the team in identifying and implementing strategies to reduce risk (including falls prevention interventions) for residents with responsive behaviours. Use BSO protocols, tools, and best practices to guide behavioural support interventions and consistent service delivery. Participate in required education/training and collaborate with internal and external partners/resources, including specialized behavioural and mental health supports, as needed. EDUCATION & EXPERIENCE Current Personal Support Worker (PSW) Certificate required. Previous experience supporting older adults with responsive behaviours, dementia, mental health, or complex care needs in long-term care or a related setting is preferred. Knowledge of (or experience with) BSO principles, P.I.E.C.E.S., and behaviour support approaches is an asset; preference may be given to candidates with relevant BSO core competencies/training. Strong communication, observation, and teamwork skills with the ability to coach and support frontline staff in a respectful, collaborative manner. Flexibility to work all shifts (days/evenings/nights/weekends) based on resident needs and program requirements, and ability to meet all standard PSW role/job description requirements. peopleCare is committed to providing and arranging accommodation to candidates upon request.
Thank you for your interest in working with us!
Candidates must possess a current Personal Support Worker (PSW) Certificate and preferably have experience supporting older adults with responsive behaviours, dementia, or complex care needs in long-term care. Strong communication, observation, teamwork skills, and flexibility to work all shifts are also required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.