Native Child & Family Services of Toronto·Toronto, Ontario
The Housing Services Support Worker provides direct supervision, life skills guidance, and crisis intervention to residents in a transitional housing environment. They are responsible for maintaining a safe, clean, and culturally grounded home while collaborating with case managers to support resident goals.
Hours: 35 Hours Per Week
$45,291 - $73,869
Location: Toronto
Classification: Regular Full Time
Position: Unionized
Existing Position: Yes
Native Child and Family Services of Toronto, (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.
Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.
Why You’ll Love It at Native Child
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
Access to Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
Learning and Development opportunities to fuel your professional growth.
Maternity leave top-up
Generous Paid Vacation and Days-off
A Culturally rounded environment celebrating our roots
Position Summary: Reporting to the Supervisor of Transitional Housing, the Housing Services Support Worker will:
Please note that the successful candidate will be required to complete a background check prior to employment.
Work involves minimal physical or psychological risk, which could result from unavoidable exposure to dangerous situations or hazardous, disagreeable or uncomfortable working conditions
Residential setting with multiple program locations across Toronto (eight in total)
Residences include several internal and external staircases and are not equipped with elevators
The position is often single-staffed and task-oriented, requiring a high level of physical activity, including household tasks such as cooking, cleaning, grocery shopping, and conducting perimeter checks
Requires the ability to lift and carry items weighing between 30 and 50 pounds as part of daily household and program activities
Overnight shifts are awake overnights, requiring staff to remain alert and responsive throughout the duration of the shift
Shift times vary based on program needs and requirements and are subject to change
Current shifts include
8:00 a.m. - 4:00 p.m.
4:00 p.m. - 12:00 a.m.
12:00 a.m. - 8:00 a.m.
We are an Equal Opportunity Employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected ground. We encourage applications from all qualified individuals, including those from Indigenous backgrounds.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Native Child will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. If you require accommodation during the interview process, please contact Human Resources at hrncfst@nativechild.org.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Come join our team - and help create a difference in the community
NCFST may use artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
September 10, 2026.
Candidates must have post-secondary education in a Human Services field and at least one year of experience in a shelter or housing environment. A strong understanding of Indigenous cultures and values is highly preferred, along with valid CPR and First Aid certification.
Market context
In Ontario, support-services roles in healthcare are typically in steady demand because facilities need reliable staff who can help keep patient care moving. These positions are competitive when candidates bring hands-on training, current Basic Life Support certification, and a valid driver’s license; a high school diploma is required, and Medical Assistant, EMT, or CNA preparation is preferred. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification status and transportation readiness before applying.