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  3. Scheduler, Home Support Services, Surrey, Casual
Fraser Health logo

Scheduler, Home Support Services, Surrey, Casual

Fraser Health·Surrey, British Columbia

CA$31 - CA$32/hr·Unknown·On Site·2-5 yrs·
Posted 9 hours ago
Practice for this role

About the role

The Scheduler coordinates and maintains staffing schedules for Home Health/Home Support services to ensure client needs are met and compliance is maintained. They also act as a liaison between staff and clients, managing inquiries, absences, and documentation.

Salary

The salary range for this position is CAD $30.61 - $32.39 / hour Job Summary

We are currently looking to fill a Casual opportunity for a Scheduler at Home Support Services located in Surrey, BC.

Experience the exceptional benefits of working with us including: Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.

Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.

Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.

Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.

Maternity Top-Up: Receive an 87% top-up during maternity leave.

TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes Additional employee discounts and perks available. *Eligibility based on employment status

Detailed Overview

Under the general supervision of the Manager or designate, coordinates and maintains the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to clients and compliance with relevant legislation; in collaboration with team members, initiates and updates schedules; relays information to HH/HS staff and clients; maintains accurate relevant documentation.

Responsibilities

  • Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.
  • Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.
  • Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).
  • Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.
  • Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW'''s, as requested.
  • Completes and maintains client records/reports ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.
  • Orientates new office staff to scheduling procedures and forms, as required.
  • Performs other related duties as assigned.

Qualifications: Education and Experience

Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Skills and Abilities

  • Ability to communicate effectively, both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work independently and in cooperation with others.
  • Ability to operate related equipment.
  • Ability to plan, organize and prioritize.
  • Ability to type at 20 wpm.
  • Business writing skills.
  • Knowledge of office procedures.
  • Knowledge of medical terminology.
  • Ability to analyze and resolve problems.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do.

Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force.

We strive to maintain an environment of respect, caring and trust.

Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor Protect yourself from recruitment and employment scams.

We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives.

Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

Learn more >

Requirements

Candidates must have a Grade 12 diploma, an Office Administration Certificate, and at least two years of recent related experience. Proficiency in office procedures, medical terminology, and effective communication skills are required.

  • high school
  • professional certificate
  • Interpersonal Skills
  • Time Management
  • Problem Solving
  • Organization
  • Communication
  • Data Entry
  • Scheduling
  • Office Administration
  • Conflict Resolution
  • Medical Terminology
  • Record Keeping
  • Business Writing

Benefits

  • Maternity Top-Up
  • Benefit Portability
  • Generous Vacation Time
  • Immediate Pension Enrollment
  • TransLink Pass Subsidy
  • Employee Discounts
  • Comprehensive 100% Employer-Paid Benefits

Posting details

Employment type
Unknown
Work arrangement
On Site
Experience
2-5 yrs
Salary
CA$31 - CA$32/hr
Location
Surrey, British Columbia
Posted
Aug 26, 2026
Closes
Aug 31, 2026
Application
Employer website
Fraser Health logo

Hiring organization

Fraser Health

The ❤️ of health care from Burnaby to Boston Bar on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations, and is home to 32 First Nations within the territories of the Fraser Salish region.

Salary listed on 697 jobs
IndustryHospitals and Health Care
TypeGovernment Agency
Size10,001+ employees
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Market context

Support services roles in BC stay steady

In British Columbia, support-services roles in healthcare and K-12 settings are often driven by ongoing staffing needs and the need to keep front-line operations running smoothly. These positions are competitive because employers usually look for a mix of education, medical or office systems knowledge, and recent administrative experience; on this platform, the job requirements and benefits are AI-summarized from the original posting, saving you research time. If you are applying, match your resume to the listed software, terminology, and environment experience before submitting.

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