The Salvation Army Canada and Bermuda Territory·Hamilton, Ontario
The Community Support Worker provides individualized, outcome-based support to adults with disabilities, focusing on life skills, education, and community integration. Responsibilities include assisting with personal care, facilitating recreational and volunteer activities, and maintaining accurate case management records.
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
POSITION PURPOSE SUMMARY: The Community Support Worker-FFS (Fee-For-Service) provides community-based supports to adults with disabilities with a focus on life skills and education, recreational activities, and supported volunteer and employment placements. Supports provided are individualized, outcome-based and designed to achieve goals set by our Service Users and their families. Schedules will be developed based on the purchase of service agreements with each individual. Employees should be flexible, and able to support the unique needs of each person. ACCOUNTABILITIES: Provide outcome-based support while following the plan of support / programming developed and purchased by the Service User and their family, ensuring all Service User goals, including health (medical, physical, emotional) are met Provide personal care such as changing incontinence pads, lifting/transferring a Service User from chair/wheelchair, etc. Assist Service Users with goal-setting and working towards meeting their goals as applicable Work cooperatively with FFS team members and Program Supervisor in providing coordinated and consistent approaches to Service Users supported Access appropriate transportation for each Service User based on their functional ability (i.e. Darts, HSR, bicycle, etc.) to promote safe travel to and from activities Promote greater independence and strive for the highest quality of life possible Promote an environment and programming that is both supportive and nurturing Use appropriate behavior modification techniques (i.e., NVCI) as required Accompany Service User to groups, workshops, community programs and facilities, recreational activities, volunteer placements, and employment placements (in person and virtually) as required to support Service User goals Ensure proper and accurate recording of daily activities using our agency case management software (AIMS) Ensures all reports (e.g., shift reports, incident reports) are completed on each day worked as required Research locations/activities/services that the Service User has purchased as required Ensure that all information about Service Users, family, staff, visitors, and volunteers is kept confidential and that activity records and statistics are stored in a secure location Stay up to date on community programs, events and services that meet the needs of the Service Users Other duties as assigned CRITICAL RELATIONSHIP MANAGEMENT: Governance Boards and Councils: None Internal: Management, staff, volunteers, Service Users External: Community, Service Users’ families and friends MANAGERIAL/TECHNICAL RESPONSIBILITIES: Reports directly to the Program Supervisor or designate Provides mentoring and orientation to new staff/volunteers/Service Users FINANCIAL AND MATERIAL MANAGEMENT: Uses or maintains organization assets in accordance with established guidelines Utilizes assigned equipment and supplies appropriately as per policies and procedures
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. WORKING CONDITIONS: Flexibility in scheduling is required to meet program needs Substantial portion of shifts will be during weekdays, schedule may include evenings, weekends and holidays Schedule will be set by Program Supervisor in coordination with the services that are purchased Ability to lift up to 20 lbs Travel is associated with this job (including HSR, DARTS, bicycle, etc.) as required
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
EDUCATION, EXPERIENCE AND QUALIFICATIONS: Education, Qualifications and Certifications: Completion of a formal post-secondary/college program of two academic years: Developmental Social Worker Diploma or equivalent in Human Services field Current First Aid, Cardiopulmonary Resuscitation with Defibrillation Training, and current Non-Violent Crisis Intervention (CPI) certification are required Provide an original copy of Criminal Records Check (CRC) with vulnerable sector screening secured through either the national Canadian Police Information Centre (CPIC) or through a local police detachment; a satisfactory criminal background check is required.
Experience and Skilled Knowledge Requirements Minimum two (2) years of prior related experience working with adults with developmental disabilities and vulnerable populations is essential Experience in implementing individualized program plans is an asset Lifts and Transfer training and Personal Care Support experience are both considered an asset Medication administration training and experience necessary (training will be provided) Alternative combination of education and experience may be considered.
Skills and Capabilities Must be able to work independently and possess strong interpersonal skills Adaptability to deal with changing program needs Demonstrated effective working relationships with Service Users and their families, and ability to work collaboratively with all staff and volunteers as required Ability to maintain a high level of confidentiality and exercise good judgment Communicate in a sensitive and compassionate manner Good communication skills – verbal, written, and e-mail Represent the organization in a positive, professional, and engaging manner Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures Valid Ontario Class “G” Driver’s License, own vehicle/insurance, and a current original copy of driver’s abstract, which is satisfactory to The Salvation Army, in its sole discretion is required Compensation: The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request.
Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
Candidates must hold a two-year post-secondary diploma in a human services field and possess at least two years of experience working with adults with developmental disabilities. Essential certifications include First Aid, CPR, and Non-Violent Crisis Intervention, along with a valid Ontario Class G driver's license.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
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