CMHA Thames Valley Addiction and Mental Health Services·London, Ontario
The Program Support staff will assist an inter-disciplinary team in providing substance use and addiction services to clients. Responsibilities include reception, maintaining electronic medical records, monitoring inventory, and providing basic health support such as taking vital signs.
The Program Support – Rapid Access to Addiction Medicine (RAAM) Clinic will assist within the scope of defined duties an inter-disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients.
Consider revitalizing your career and making a difference in your community by joining our team!
WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is $22.50 per hour (Level 1 – Program Support II), Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($29.08 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement) When you'll work - 42 hours biweekly; 3 shifts per week on Monday, Thursday and Friday.
Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be – 9% in lieu of benefits HOW YOU WILL BE MAKING A DIFFERENCE: Protect and promote the welfare, dignity, and individual rights of our clients at all times Participate in the bio-psycho-social approach to patient care providing support using Motivational Interviewing Employ safe work practices at all times Maintain a professional manner at all times in the performance of duties Greet and direct clients to appropriate resources and / or services Provide reception both in person and via phone as required Handle correspondence, including: email, fax and mail as required Assist with client referrals Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR) Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas Monitor inventory of medical supplies and materials and order as required Provide basic health and personal care for clients as required Monitor clients receiving substitution therapies Participate in the implementation of care/treatment plans as directed Take patients' blood pressure, temperature and pulse as directed Collect specimens for testing, e.g. urine drug testing Train clients in the administration of Naloxone Maintain inventory of supplies including cleaning and sterilization of equipment WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check completed in the last six months.
Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
Candidates must have completed a post-secondary administrative or human services program and possess a current Police Vulnerable Sector Check. Preferred qualifications include medical office experience, crisis intervention training, and experience working with individuals with mental health or addiction needs.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
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