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  3. Program Support, RAAM Clinic
CT

Program Support, RAAM Clinic

CMHA Thames Valley Addiction and Mental Health Services·London, Ontario

CA$23 - CA$29/hr·Part Time·On Site·0-2 yrs
·
Posted 5 days ago
Practice for this role

About the role

The Program Support staff will assist an inter-disciplinary team in providing substance use and addiction services to clients. Responsibilities include reception, maintaining electronic medical records, monitoring inventory, and providing basic health support such as taking vital signs.

  • Program Support, RAAM Clinic Program Support II - (OPSEU) Part-Time, Permanent This posting is the result of a current vacancy. London, Ontario (London Zone)
  • Application Deadline: September 1, 2026 -

The Program Support – Rapid Access to Addiction Medicine (RAAM) Clinic will assist within the scope of defined duties an inter-disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is $22.50 per hour (Level 1 – Program Support II), Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($29.08 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement) When you'll work - 42 hours biweekly; 3 shifts per week on Monday, Thursday and Friday.

Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be – 9% in lieu of benefits HOW YOU WILL BE MAKING A DIFFERENCE: Protect and promote the welfare, dignity, and individual rights of our clients at all times Participate in the bio-psycho-social approach to patient care providing support using Motivational Interviewing Employ safe work practices at all times Maintain a professional manner at all times in the performance of duties Greet and direct clients to appropriate resources and / or services Provide reception both in person and via phone as required Handle correspondence, including: email, fax and mail as required Assist with client referrals Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR) Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas Monitor inventory of medical supplies and materials and order as required Provide basic health and personal care for clients as required Monitor clients receiving substitution therapies Participate in the implementation of care/treatment plans as directed Take patients' blood pressure, temperature and pulse as directed Collect specimens for testing, e.g. urine drug testing Train clients in the administration of Naloxone Maintain inventory of supplies including cleaning and sterilization of equipment WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check completed in the last six months.

Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications

  • Completed education in post-secondary administrative program or human services program, or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript) Current, satisfactory Police Vulnerable Sector Check (PVSC) Demonstrated ability to attend work regularly
  • We prefer the following qualifications: Medical office administration experience Training to administer Naloxone Current First Aid/CPR certification CPI crisis prevention and intervention training Capacity and comfort dealing with street-involved individuals who may exhibit behaviours consistent with their distress, intoxication or other circumstances Experience working with individuals with mental health/addiction needs Experience with EMRs required including knowledge of medical terminology Experience in crisis resolution Access to a vehicle for personal transportation Previous experience in handling confidential or sensitive information Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du
  • Canada
  • Internal
  • APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address. Get your application in by – September 1, 2026 Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca
  • Legal
  • Notifications:
  • For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services Artificial Intelligence is not currently employed in our recruitment processes

Requirements

Candidates must have completed a post-secondary administrative or human services program and possess a current Police Vulnerable Sector Check. Preferred qualifications include medical office experience, crisis intervention training, and experience working with individuals with mental health or addiction needs.

  • professional certificate
  • First Aid
  • Confidentiality
  • Motivational Interviewing
  • CPR
  • Reception
  • Electronic Medical Record (EMR)
  • Inventory management
  • Data analysis
  • Vital signs monitoring
  • Specimen collection
  • Client referral
  • Naloxone administration
  • Crisis resolution
  • Medical office administration
  • Crisis prevention and intervention

Benefits

  • Healthcare of Ontario Pension Plan (HOOPP)
  • 9% in lieu of benefits

Posting details

Employment type
Part Time
Work arrangement
On Site
Experience
0-2 yrs
Salary
CA$23 - CA$29/hr
Location
London, Ontario
Posted
Aug 21, 2026
Closes
Nov 19, 2026
Application
Employer website
CT

Hiring organization

CMHA Thames Valley Addiction and Mental Health Services

CMHA Thames Valley Addiction and Mental Health Services (TVAMHS) is an integrated mental health and addiction agency providing community-based supports and services to individuals living in London and the counties of Elgin, Middlesex, Oxford and South Huron. CMHA TVAMHS is one...

Salary listed on 11 jobs
IndustryMental Health Care
TypeNonprofit
Size501-1,000 employees
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Market context

Behavioral health roles remain in steady demand

In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.

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