WNHAC·Kenora, Ontario
The Health Office Assistant serves as the primary point of contact for clients, managing appointment scheduling and check-ins. They also provide administrative support to clinical staff and handle data management tasks including document uploads.
EMPLOYMENT OPPORTUNITY 1 Full-Time (Existing) Position
Health Promoter We provide wholistic primary health care through a range of options including prevention, assessment, diagnosis, and treatment.
Our teams include health professionals, educators and support workers representing both traditional Indigenous and contemporary models of care and use wholistic health and community development concepts.
To be a courteous and efficient first point of contact for clients and the public and provide effective administrative support functions for the CSL and related health professionals.
PRIMARY DUTIES/RESPONSIBILITIES: Provide first point of contact for clients and visitors to the Centre, and facilitate professional appointment check-in and appropriate, effective working relationships.
Schedule client appointments, monitor provider schedules, and coordinate referrals to both internal and external services as required.
Data management activities including the uploading of documents into client records.
Provide administrative support to clinical services employees.
Maintain all office equipment including replenishing consumable supplies and troubleshooting.
Other duties as required.
In extenuating situations or in the event of an emergency, may be redeployed to ensure provision of essential services.
NOTE: Indigenous traditional practices involve burning sacred medicines including tobacco, sweetgrass, sage and cedar within the work setting.
Medical secretary diploma, office administration diploma, or equivalent combination of post-secondary education and experience; Advanced computer skills and experience operating in a network environment with a full range of microsoft office applications; experience with electronic health records is an asset; Demonstrated oral and written communication skills; excellent problem solving and interpersonal skills to deal effectively with a wide variety of people; strong customer service orientation; Personal experience and understanding of traditional indigenous culture and healing practices; ability to work in a collaborative, de-colonial, trauma-informed, and client-centered approach and to support wnhac values in meaningful ways; Highly organized, detail orientated and able to prioritize and produce high standard of work; Deep understanding and experience of indigenous culture, values, and perspectives and relevance in a workplace; ability to speak and understand anishinaabemowin a definite asset; Experience working in an indigenous organization; understanding and/or willingness to learn of indigenous culture and values; Proof of immunization in compliance with policy requirements is mandatory; Valid drivers’ license, own vehicle and willingness and ability to travel required; Criminal records check and current drivers’ abstract required; Commitment to ongoing training and professional development relevant to job requirements; and positive attitude and capacity to act as a healthy lifestyle role model.
$47,014 - $61,342 with excellent benefits, including HOOPP pension plan. Salary is based on education and - experience.
hrteam@wnhac.org
WNHAC.org
We thank all applicants for their interest in this position; however, please note only those selected for an interview will be contacted. As an Indigenous employer we encourage First Nations, Inuit, and Metis applicants to apply. We welcome and encourage applications from people with disabilities and will provide accessibility accommodations as part of the application process upon request.
Candidates must hold a medical secretary or office administration diploma and possess advanced computer skills. A deep understanding of Indigenous culture and values is required, along with excellent communication and interpersonal abilities.
Market context
In Ontario, Health Office Assistants support patient flow and clinical administration, with demand shaped by ongoing healthcare service needs. Competition may be stronger for candidates combining a medical secretary or office administration diploma, advanced computer skills, and demonstrated understanding of Indigenous culture and values; this role lists CAD 47,014–61,342 annually, health insurance, and a HOOPP pension. Review the AI-summarized requirements and benefits from the original job description to save research time, then tailor your application to the employer’s communication expectations.
