YMCA of Greater Toronto·Toronto, Ontario
Youth workers provide direct support, crisis intervention, and case management to residents in a shelter environment while ensuring safety and security. They also facilitate social and life skill development programs and maintain accurate documentation in accordance with organizational standards.
$59,000 – Check out the YMCA’s total compensation package [https://ymcagta.org/join-our-team/why-Work-at-the-y#benefits]!
YMCA Sprott House, 21 Walmer Rd.
37.5 hours per week (Tuesday-Saturday, 12pm-8am)
Employment Type: Full Time Salaried Contract-12 months
Number of Vacancies: 1
Anticipated Start Date: September 21, 2026
Deadline to Apply: September 2, 2026 by 5 pm
Please attach a cover letter detailing your experience working with the 2SLGBTQIA+ young community.
Be the Spark! Join our team, where you will personally be a part of making our community a better place to live!
Youth Workers provide support to make positive changes with youth facing challenging social and personal circumstances. All staff contributes meaningfully to ensuring positive outcomes for residents. Residents are supported to grow, gaining developmentally appropriate skills and knowledge; all staff model a collaborative, cooperative approach ensuring access to services for residents; all staff assist residents to find more suitable and permanent housing; the team encourage leadership, confidence, and self-discovery among residents. At all times youth workers treat residents with respect and dignity practicing from anti-oppression, harm reduction, mental health recovery, trauma-informed, and other strengths-based frameworks.
Provide initial screening and intake of potential residents, orients new residents to the program, and redirects admissions when appropriate and within established criteria.
Provide supervision of Y House routines, support to individual residents and the resident community at the shelter, and imposes service restrictions only when necessary to protect the health, safety, and security of the shelter.
Provide positive interactions, crisis intervention, supportive counselling and practical assistance to participants in consultation with other members of the team including Team Leader and/or Manager.
Respond to emergency and crisis situations following appropriate procedures; ensures the safety and security of all staff and residents at all times; provides support to other staff in crisis situations.
Participate in individual supervision, staff meetings, case conferences, workshops and committees as required; circulates through all program areas to support the total program delivered in the Youth-in-Need of Housing unit where applicable.
Support program development and implementation for residents related to social, recreational and life skill development.
Document according to current professional standards any significant interactions with residents, maintains appropriate documentation in case files and logs, and completes incident reports when required; records the relevant status of all residents, issues late and guest passes as required.
Complete case note documentation and maintains resident case files; ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards; completes data entry in the Shelter Management Information System (SMIS) and ensures all administrative tasks are completed as assigned.
Adhere to all YMCA House protocols and practices as well as Association and other relevant policies and procedures.
Participate in supervision, staff meetings and professional development trainings as required.
Assist in identifying and responding to issues related to the building and house mechanical systems
Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
Other duties as assigned
Commitment to the YMCA’s Mission, Vision and Values [https://ymcagta.org/join-our-team/work-at-the-y#culture]
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA
Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Why work for the YMCA?
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here [https://ymcagta.org/join-our-team/why-Work-at-the-y].
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together [https://www.ymcagta.org/strategic-plan], which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here [https://ymcagta.org/Join-Our-Team/police-records-check].
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
Check out the next steps in our recruitment process [https://ymcagta.org/join-our-team/why-Work-at-the-y#interview] and see what others are saying [https://ymcagta.org/join-our-team/work-at-the-y#diversity] about working at the YMCA.
Candidates must possess a post-secondary degree or diploma in social work or a related discipline and at least two years of professional experience. Required certifications include First Aid/CPR and training in crisis prevention or defusing hostility.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.