COTA Health·Toronto, Ontario
Provide direct one-to-one personal care and support to clients with acquired brain injuries..
Assist clients with feeding, dressing, personal hygiene, toileting, medication management, and other activities of daily living..
Support safe community integration, participation, medical appointments, outings, and recreational activities..
Implement client support and goal plans and liaise with primary workers and supervisors..
Monitor client safety, security, wellbeing, daily routines, and welfare..
Assist with laundry, household management, cleaning, pest control preparation, and maintenance of common areas and units..
Document client interactions and enter related data into Cota's database..
Participate in team meetings, program planning, safety procedures, and service improvement activities.
PERSONAL SUPPORT SERVICE WORKER (PSSW) Acquired Brain Injury (ABI) - Collegeview Two (2) Bargaining Unit, Permanent Part-Time Positions Existing Vacancies Every other weekend, 7:00am-3:00pm Compensation: $23.11/hour-$25.62/hour About Cota Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/ Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you. Role Overview The PSSW supporting this role is required to provide direct 1:1 hands on personal care support, ensure safety, security and wellbeing for all the clients. The PSSW participates in supporting the meal program, household management, including pest control preparation in the common areas and office; supporting unit safety checks and supporting personal care need requests, if required. About the Team Recruiting an experienced Personal Support Service Worker (PSSW) to work at our Acquired Brain Injury (ABI) Collegeview Program. Collegeview is a supportive housing program operating out of an apartment in the Yonge St. /College St. area of downtown Toronto. This program provides rent-geared-to-income accommodation and supports to adults living with an ABI requiring various levels of physical, cognitive, and behavioral support. Service users reside in their own apartments and share a communal kitchen, dining area and lounge. The goal of the program is to assist service users to live well within their community in a supported environment. This includes, but is not limited to, assisting with activities of daily living (ADLs) and other individual goals so that they can maintain their housing and lead productive lives within the community. Primary Responsibilities: The Personal Support Service Worker (PSSW) is primarily responsible for providing direct assistance to Cota clients in areas such as personal care needs, safe community integration/participation and routine activities of daily living The PSSW’s duties may involve, but not necessarily be limited to: 1. Assisting with the Implementation/Carrying Out of Client Support/Goal Plans:
Provides input into each client’s Support/Goal Plan
Responsible for implementing personal support services based on Support/Goal Plan
Assumes a primary role in assisting clients with Personal Support Services
Liaises regularly with the assigned Primary Workers and applicable Supervisor/Manager, to confirm requirements and plans for personal support services and to ensure accurate and timely provision of those services to service users 2. Direct Personal Support Provision:
Provides direct assistance to service users in areas of daily living tasks and personal care (such as feeding, dressing, personal hygiene, toileting, managing medication).
Provides necessary support required to assist a person with disability to safely access and participate in community activities.
Observes/plans daily living routines, supervises service users, monitors and ensures the personal safety and welfare of individuals.
Assists with service users’ laundry routines and the maintaining and/or cleaning of service users’ units/rooms.
Accompaniment to medical appointments, where required
Supporting service users with medication administration, if required, but only after receiving the appropriate training
May provide other personal support services, within the context of the care/goal plan, as authorized by the applicable Supervisor or Manager 3. Supports the maintenance of safe/clean environment:
Directly assists with maintaining the site in a clean and orderly state, including; Cleaning/setting up vacant tenant units to prepare them for occupancy Cleaning common areas such as common rooms/lounges, common kitchen, and building exterior space area as scheduled, or, as required
Assists with any pest control/eradication efforts, as required
Continually assesses the environment for safety and security issues and recommends action to address any deficiencies 4. Documentation and Data entry:
Documents all service users’ contacts/interactions in the appropriate client chart according to Cota’s documentation guidelines
Enters data relating to service users’ interactions into Cota’s database system according to data collection guidelines
Assists with other data collection activities within the program, as determined by the applicable Supervisor or Manager Other Responsibilities:
Participates in team meetings and provides input and ideas for improving services, efficiencies and ongoing program planning
Coordinates with the team shift-to-shift planning community outings and group recreational activities
Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices, including all IPAC-related measures in place
Adheres to all applicable legislation, particularly the Ontario Human Rights Code
Complies with all Health and Safety policies and procedures to ensure the protection of workers and clients and that health and safety concerns or incidents are responded to promptly
Works cooperatively, respectfully and constructively with service users, team members, management, other service providers, and external stakeholders
Ensure that confidentiality of service users, employees and Cota information is always maintained
Undertakes other related and/or delegated duties, as assigned
Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services. Screening Process: Please note that Cota uses AI to screen potential applicants for all roles. We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted. Thank you, Cota's HR Department. __________________________________________________________________ Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca Apply Now
High school diploma..
Certification as a Personal Support Worker or Health Care Aide..
Direct experience providing personal support services to people with mental health, cognitive, or substance use challenges..
Ability to provide personal care, activities of daily living, household management, safe lifts, and transfers..
Ability to lift 10 to 25 pounds..
Basic computer literacy in Word, email, and internet applications..
Good verbal and written communication, interpersonal skills, judgment, and ability to work independently and collaboratively..
CPI, First Aid/CPR, ASIST, and Safe Food Handling certificates are preferred.
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Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.