GCHC·Guelph/Eramosa, Ontario
The Support Coordinator assists vulnerable clients in navigating social and healthcare systems to achieve housing stability and improve quality of life. They lead case coordination between interdisciplinary teams and external partners while providing direct, one-to-one support to residents.
Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as: Homeless or at risk of homelessness Living on low income Newcomers to Canada with language barriers Having moderate to severe mental health and/or addiction issues Having moderate to severe disabilities Indigenous First Nations, Inuit and Métis Black, mixed race and racialized populations Experiencing intersectional oppression 2SLGBTQIA+ Vulnerable children and their families experiencing conflict, isolation or attachment struggles
The Permanent Supportive Housing (PSH) Program offers a long-term, affordable housing option combined with flexible, voluntary support services to help high-needs individuals experiencing homelessness maintain stable housing and live independently.
Delivered through partnerships among multiple agencies, the program assists residents of the PSH building who face significant challenges such as substance use, mental health issues, and other complexities. It focuses on helping them achieve housing stability and improve their quality of life by providing access to housing, practical assistance, counseling, advocacy, landlord mediation, and eviction prevention. As a member of the Allied Health Team, the PSH Support Coordinator works with vulnerable individuals who are residents at the permanent supportive housing buildings at 10 Shelldale, as well as Grace Gardens, and the transitional housing program at 65 Delhi Street, who are facing multiple and complex barriers to accessing healthcare through system navigation and direct, one-to-one support.
Act as a resource to clients, assisting them in navigating social service and healthcare systems. Assist clients with complex needs to engage in their care plans as outlined by their care team. Actively work to engage clients with their primary care providers and community supports. Advocate with health and social service systems/providers to ensure clients receive the care they deserve. Facilitate internal and external referrals to address needs within the determinants of health to address client goals. Lead case coordination between interdisciplinary team and external partners.
University degree or college diploma in social work or other relevant discipline, or an appropriate combination of education and experience. Three to five years’ experience working in a community-based organization. Strong interpersonal, active-listening and advocacy skills. Familiarity with local social service and health programs, services, and systems. Experience working with clients who experience mental health concerns, use substances, have complex chronic diseases, and language barriers. Understanding of, and alignment with, the philosophy of harm reduction. Excellence in English written and oral communication. Second language is an asset. Proficiency in the use of computers and various software programs. Possession of a valid Class "G" Ontario Driver's License and access to a vehicle. $2 million in liability coverage will be required for your vehicle.
We know that experience comes in many forms. If you have some of these qualities and are excited about this opportunity, then we want to hear from you. Please visit our website www.gchc.ca and apply using the online application tool. In your application, please include a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.
Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities.
We thank, in advance, those who apply, but will contact only those who qualify for interviews. If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation. We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.
Candidates must possess a university degree or college diploma in social work or a relevant discipline along with three to five years of community-based experience. A valid Class G Ontario Driver's License and access to a vehicle are required for this role.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
