ISLAND CRISIS CARE SOCIETY·Nanaimo, British Columbia
The Support Worker provides therapeutic care and life skills training to vulnerable adults in a shelter environment. They are responsible for case management, documentation, and maintaining a safe, supportive atmosphere for residents.
Posting date: August 17, 2026
Closing Date: August 31, 2026
Schedule line: N/A
Hours per week: varies
Schedule: varies
Classification: Community Support Worker
Grid level: 10
This position is open to all qualified applicants and requires union membership.
Employees currently on layoff and recall status may have rights under Article 13.5 of the Collective Agreement regarding recall and internal application priority. This posting is subject to those rights. Where a qualified employee on the recall list applies, the Employer will administer the hiring process in accordance with the Collective Agreement before considering external candidates or less senior employees.
Since 1989, Island Crisis Care Society has operated with a missional heart to support the most vulnerable in our community; to meet individuals in need, where they are and without judgement and aim to restore hope, dignity, and community connections in meaningful ways. While we continue to grow with new and innovative programs that seek to meet the diverse needs of those we serve, we remain faithful to our founding mission to “Provide shelter and care to those in need, reflecting the love of God in loving one another”.
Within our large team of front line, management, and administrative staff, we seek to develop the core values of care, compassion and heart found in the faith-centered roots of our organization by building an inclusive team that reflects our diverse community so that we can serve those in need in relevant and meaningful ways.
A Support Worker carries out their duties to create a professional and therapeutic environment with quality support for vulnerable adults. This contributes in a meaningful way to the ICCS mission to “Provide shelter and care to those in need, reflecting of the love of God in loving one another.”
Knowledge, Skills & Abilities
Possesses a high level of knowledge regarding substance use disorders, mental health challenges, treatment, and recovery and is familiar with and understands the "Housing First" model and the importance of bio-psycho-social-spiritual support in addressing these challenges.
Follows and practices protocols and procedures consistently and faithfully and maintains effective routines;
Has a firm awareness of and maintains healthy boundaries and practices and demonstrates self-care.
Is able to understand and contribute to the therapeutic culture of ICCS within their own position and team.
Has a demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high-pressure environment.
Benefits: of Working with ICCS
Candidates must hold a diploma in a human or social service field and possess at least one year of relevant experience. Required certifications include Standard First Aid with CPR-C, FOODSAFE Level 1, Naloxone Administration, and WHMIS 2015.
Market context
In British Columbia, behavioral-health roles often reflect ongoing demand in acute care, community mental health, and integrated service settings. These positions are competitive because employers typically look for current BC nursing registration, recent experience with acute mental illness, and comfort working on multidisciplinary teams. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then tailor your application to show relevant mental-health and team-based experience.