New Vision Family Health Team·Kitchener, Ontario
The Medical Office Assistant provides clinical support by preparing patients for examinations, taking vital signs, and maintaining accurate clinical documentation in the EMR. They also ensure a safe environment by adhering to infection control protocols and maintaining clean, well-stocked procedure rooms.
$21.00 – $22.05 Location: 421 Greenbrook Drive, Kitchener, Ontario
About Us New Vision Family Health Team is a multidisciplinary team of healthcare professionals dedicated to providing high-quality, patient-centred primary care in a caring, coordinated, and responsive environment. Located in the Waterloo Region, we provide comprehensive primary care services to more than 30,000 patients. We offer a friendly, collaborative, and professional workplace in a spacious facility.
The Medical Office Assistant (MOA) is an essential member of the New Vision Family Health Team, providing support to ensure efficient, high-quality, and patient-centred care in a primary care setting. This role involves direct patient interaction, including preparing patients for examinations, taking vital signs, assisting with procedures, and maintaining clinical documentation.
The MOA contributes to safe and effective care by maintaining clean, stocked exam rooms, utilizing proper infection control procedures, and supporting physicians and other healthcare providers. This position requires the application of sound judgment and critical thinking to assess and report clinical findings and ensure accurate, timely documentation in the Electronic Medical Record (EMR). Working collaboratively with physicians and the broader interdisciplinary team, the Medical Office Assistant plays a key role in delivering a positive and seamless care experience for patients.
Key Responsibilities Clinical Support Prepare patients for physical examinations and treatment procedures.
Perform full vital signs and gather relevant clinical information at each visit.
Identify and communicate any concerns related to patient health to the clinical team.
Assist in minor surgical procedures or other treatments as needed.
Maintain accurate and concise documentation of patient interactions in the EMR.
Infection Control and Safety Maintain clean and well-stocked exam and procedure rooms.
Adhere to universal precautions and infection prevention and control guidelines.
Handle and dispose of hazardous and infectious waste in accordance with protocols.
Operate office and medical equipment safely and appropriately.
Team Collaboration Develop and maintain effective working relationships with physicians, nurses, allied health providers, and administrative staff.
Participate in team meetings and support initiatives that improve clinic efficiency and the patient experience.
Graduate of a Medical Office Assistant program or equivalent. Current Basic Life Support (BLS) / CPR. Successful completion of a Criminal Record Check. Completion of health screening requirements (MMR, Tdap, Varicella, and Hepatitis B). Minimum one year of experience in a primary care or clinical setting preferred. Experience with Electronic Medical Record (EMR) systems an asset. Strong communication, excellent time management, organization, and problem solving. Ability to work independently and collaboratively within an interprofessional team. Commitment to providing patient-centred care in a respectful and compassionate manner.
Compensation & Benefits Hourly wage ($21.00 - $22.05), commensurate with experience. Healthcare of Ontario Pension Plan (HOOPP). Extended healthcare plan (available for 0.8 -1.0 FTE). Paid time off, including: Vacation 8 paid sick days 1 paid birthday per year, following one year of employment Support for professional development, including continuance of salary and allowance.
This posting is for a newly established position within the New Vision Family Health Team.
While we thank all applicants for their interest, only those selected for an interview will be contacted.
Candidates must be graduates of a Medical Office Assistant program and hold current BLS/CPR certification. A minimum of one year of experience in a primary care or clinical setting is preferred, along with proficiency in EMR systems.
Market context
Physician roles in Ontario are typically in steady demand, especially in community-based and primary care settings. Competition is often shaped by licensure requirements, specialty certification, and experience working with diverse populations; for this role, an MD, CCFP, CPSO licensure, and valued experience with Indigenous communities and anti-oppressive practice stand out. Review the AI-summarized requirements and benefits here to save time, then confirm your CPSO status and tailor your application to community care experience.
