YW Calgary·Calgary, Alberta
The Case Manager provides trauma-informed, client-centered support to women navigating homelessness, mental health, and addiction challenges. Responsibilities include conducting assessments, developing individualized case plans, facilitating crisis intervention, and advocating for clients to ensure access to essential community services.
Reporting to the Manager, Transitional Housing, the Case Manager supports women navigating the impacts of homelessness, mental health challenges, poverty, addictions, violence and abuse. This role delivers trauma-informed, client-centered case management that empowers women to thrive through emotional support, safety planning, goal setting, skills development, referrals, advocacy, and systems navigation. The Case Manager works collaboratively with the team, our clients, and community partners to foster resilience and independence, ensuring practices align with YW Calgary’s mission, vision, values and strategic priorities. This position plays a vital role in creating a safe, supportive environment where women can rebuild, rediscover their strengths and achieve long-term stability.
00 a.m. to 5:00 p.m.
What you'll do
Build trusting, professional relationships using trauma-informed principles that prioritize emotional safety, choice, collaboration and empowerment
Conduct comprehensive intake and ongoing assessments to identify client strengths, needs, risks and goals related to housing, safety, mental health, substance use, relationships and overall wellbeing
Develop, implement and regularly update individualized case plans in collaboration with clients, ensuring plans are goal-oriented, trauma informed, and reflective of client’s evolving needs and capacities
Formally meet with each client a minimum of one to two times per week to monitor progress, provide coaching, and ensure alignment with case plan objectives. Adjust plans as needed to reflect changing circumstances, progress or emerging risks
Facilitate regular safety and risk assessments, developing individualized safety plans that prioritize physical, emotional, and cultural safety while empowering clients to take an active role in their own wellbeing
Deliver ongoing crisis intervention and supportive counselling using a trauma-informed, strengths-based approach to de-escalate situations, promote self-regulation, and connect clients with appropriate supports
Provide support to clients during times of crisis assisting with immediate response, stabilization and post-incident debriefing to promote learning, emotional safety and recovery
Provide advocacy and systems navigation support to help clients access income supports, healthcare, mental health and addictions services, legal resources, education and employment opportunities
Coordinate case conferences and consultations with internal team members and external service providers to ensure wraparound, collaborative care for complex client cases
Support clients in building practical life skills, such as budgeting, communication, conflict resolution, time management, and household maintenance to foster independence and stability
Oversee client intakes, transitions, and exits, ensuring all associated surveys, assessments, and documentation are completed accurately and within established timelines
Provide general oversight of service delivery to ensure alignment with social work best practices, trauma-informed care principles, and ethical standards of professional conduct
Oversee all referrals to external providers and practitioners, ensuring coordination, continuity of care, and appropriate follow-up
Ensure excellent organization and management of all client case files, maintaining up-to-date and well-structured documentation that supports continuity and quality of care
Support program operations by assisting with tenant-related administrative tasks such as rent collection, rent tracking and follow up as required.
Manage front desk to cover breaks, and as needed
Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values
Understand YW Calgary’s Health, Safety and Wellness (HS&W) policies, practices and protocols; ensure work is performed safely and in alignment with YW’s HS&W culture
If you want to change lives, we want to hear from you.
YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.
Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at reply@mindfulworkplace.ca [reply@mindfulworkplace.ca].
Candidates must hold a bachelor's degree in social work or a related field and maintain registration with a professional association like the ACSW. At least two years of experience working with vulnerable populations and current certifications in CPR, First Aid, ASIST, and NVCI are required.
Market context
Behavioral-health roles in Alberta are often driven by ongoing demand for support workers who can assist clients in community and residential settings. This type of position is competitive because employers commonly look for relevant postsecondary training, a valid Class 5 driver’s license, reliable transportation, and comfort with aquatic activities and pets. Review the AI-summarized requirements and benefits here to quickly compare fit and save time on original job-description research.