Alexandra Comm Hlth Ctr·Calgary, Alberta
The Support Worker promotes resident wellbeing, engagement, and independence within a supportive housing program by providing daily care and facilitating group activities. They also manage administrative tasks, ensure building safety, and collaborate with the team to provide crisis intervention and support.
Have you worked with individuals experiencing mental health barriers, homelessness, and poverty in the past? Are you a person with lived experience looking to contribute to the learning and growth of another? Do you thrive in a fast-paced environment? If so, this role may be for you!
Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.
Abbeydale Place and Prelude are low-barrier, recovery-oriented supportive housing programs operating under a Place-Based Supportive Housing (PBSH) model. These programs provide long-term housing and intensive wrap-around supports to single adults who have been chronically unhoused and high levels of vulnerability related to concurrent physical health conditions, mental illness, substance use, and cognitive impairment.
Reporting to the Program Manager, the Support Worker plays an integral role within the team and contributes to the program's success by promoting resident wellbeing, meaningful engagement, skill building, and independence within our PBSH program.
This is a permanent, full-time position.
Resident Care and Engagement
Support residents with their daily needs, including care plans and service plan goals.
Support and engage residents to develop/strengthen independent living skills in one on one and group settings.
Support residents with transportation needs to medical appointments, meetings with service providers and other social outings as required.
Design and facilitate group and individual programming for residents focused on areas such as recreation, harm reduction, skill building, cultural connection and wellbeing, including creating documents and resources as needed.
Provide ongoing support to residents, including crisis management, de-escalation and conflict resolution.
Complete hourly checks of the building to ensure the safety of all residents and respond appropriately.
Support with new intakes by ensuring that vacant rooms are cleaned and set up for new residents, as needed, including submitting maintenance requests and ordering supplies as required.
Adhere to the code of ethics.
Administration
Write clear, concise, and objective case notes.
Adhere to the standards set out in the program procedure manual.
Complete program supply orders and program purchases as needed with the support of the Team Lead.
Assist with completing online grocery orders for meal services as needed.
Assist with data collection and entry as directed.
Act as a support to the case management team by assisting with administrative tasks.
Complete additional administrative duties as required.
Shift Responsibilities
Ensure daily cleaning and shift duties are completed to ensure safety and cohesive program delivery.
Assist with maintaining a clean and organized office space.
Provide medication assistance to residents as needed.
Complete medication deliveries.
Team
Participate and engage in training and team meetings as needed.
Collaborate with community partners in a positive and professional manner as required.
Maintain staff and resident confidentiality and clear boundaries at all times.
Represent the program and the agency in a professional manner.
Work collaboratively with all team members to achieve excellent service outcomes for participants.
Model professional behaviour and positive communication with residents, volunteers, staff, and partners.
Perform additional duties as assigned.
What You Bring
Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience.
Excellent group facilitation, interpersonal, communication and conflict resolution skills.
Experience with place based supportive housing and crisis intervention is an asset.
Experience working with residents experiencing mental health barriers, homelessness and poverty is an asset.
Demonstrated effective communication, organizational, advocacy, teaching, and rapport building skills.
Non-judgmental, patient, friendly, and professional.
Ability to multi-task in fast-paced environment.
Class 5 driver’s license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required.
First Aid (either Standard/Intermediate or Emergency/Basic) - Level C CPR within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
A satisfactory vulnerable sector criminal record clearance is required.
Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.
Work Environment and Hours
Primarily works out of Abbeydale Place in Calgary, AB.
1.0 FTE (37.5 hours/week)
Standard hours are 2:00 pm to 10:00 pm, Monday to Friday.
Continuous extended periods of sitting, with some standing and walking.
Occasional physical action requires the ability to climb and carry objects up flights of stairs throughout the shift, and to bend/crouch, reach above shoulder height, kneel, and carry objects (more than 20Ibs).
Occasional time outside in all weather conditions.
This position requires frontline staff, in some cases, to be exposed to emotionally disturbing events, such as medical distress, threatened/actual serious injury, violence, abuse, and death.
There may also be exposure to situations where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.
It is understood and accepted that this position will be working in distress/high-stress situations, which may include emergency response where resiliency, stress tolerance, and the ability to maintain composure is imperative.
This position may also be exposed to bodily fluids.
The health and safety - both physical and psychological- of our employees is a priority.
The Alex is focused on providing a safe, supportive and healthy work environment.
Driving on Behalf of The Alex
This position requires the use of a personal vehicle for work-related purposes. Successful candidates must show proof of a class 5 driver's license, a personal vehicle, and a clean 3-year drivers abstract. Candidates must consent to the possibility of an annual driver's abstract review to meet our insurance provider’s requirements and to maintain $2 million liability insurance on their personal vehicle. Mileage will be reimbursed in alignment with the CRA guidelines.
At The Alex, we place a high value on strong, ethical, and professional relationships between clients and primary care providers. Clear boundaries are essential to ensuring safe, respectful, and effective care. To protect clients, medical professionals and staff, employees and contractors of The Alex are not permitted to access internal physicians, nurses, mental health clinicians, or other allied health professional services during their employment.
We recognize that some applicants may have had, or may currently have, meaningful care relationships with The Alex at the time of applying. If you are currently a client and wish to continue in our recruitment process, you are asked to disclose your service provider relationship. Should you be hired, you will be required to transition your care to an external provider within your first 90 days of employment and maintain this external care relationship for the duration of your employment. Reasonable extensions of the 90-day deadline may be considered where absolutely necessary and in the sole discretion of The Alex.
This approach helps us maintain clear boundaries, uphold professional standards, and protect our workers’ rights to privacy and confidentiality. Click here to review relevant policies. HR 203 Conflict of Interest.pdf [blob:https%3A//workforcenow.adp.com/89f86346-9a1c-4ea0-97ef-0c943b44b34a] HR 205 Accessing Internal Physicians and Allied Health Professionals.pdf [blob:https%3A//workforcenow.adp.com/4828fa04-7ca8-49a7-8bca-f10f32ef79d7]
2:00 pm to 10:00 pm, Monday to Friday
Candidates should have a degree or diploma in a related field or equivalent work experience, along with strong communication and conflict resolution skills. A Class 5 driver’s license, personal vehicle, and a satisfactory vulnerable sector criminal record clearance are required.
Market context
Behavioral-health roles in Alberta are often driven by ongoing demand for support workers who can assist clients in community and residential settings. This type of position is competitive because employers commonly look for relevant postsecondary training, a valid Class 5 driver’s license, reliable transportation, and comfort with aquatic activities and pets. Review the AI-summarized requirements and benefits here to quickly compare fit and save time on original job-description research.