Transitional Case Manager, Addictions, Medical Services

We believe that everyone has the right to live with dignity, autonomy and independence in our community.

The Addiction Transitional Case Manager will perform duties and responsibilities consistent with providing a psychosocial model of care to assist in streamlining access to community addiction and mental health supports for individuals who are presenting to hospital services.

This is a front-line, clinical position providing crisis intervention, brief addiction transitional case management, and system navigation related to substance use health.

This position provides support and care pathways to community-based addiction and mental health services in a collaborative manner to reduce avoidable, unnecessary and repeat emergency department visits or admissions.

Addiction Transitional Case Manager – London Staff will support the ATCM program as required and will receive referrals and support the London Health Sciences Centre after receiving referrals to connect inpatient, outpatient or recently discharged clients to Substance Use Health services.

The ATCM will liaise with LHSC staff as required, which may include Nurse Practitioner’s, Physician’s, Nurses, Orderly’s, Clerks, Social Workers and Peer Harm Reduction Specialists from London Health Science Centre or other partnering agencies.

The ATCM will work primarily in the Middlesex community and within London Health Sciences Centre supporting individuals to connect to CMHA TVAMHS and other community addiction programs.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated): Successful candidates who are registered with one of the designated professional colleges (e.g.

OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement When you'll work - 70 hours biweekly; Monday-Friday 8:30am to 4:30pm, with 1 hour unpaid break.

Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be – 9% in lieu of benefits HOW YOU WILL BE MAKING A DIFFERENCE: Share in the provision of face-to-face Entry / First Contact / Intake Services as well as using virtual technology and clinical conferencing Provide a quick response to urgent situations as they arise Provide intervention and short-term support to individuals experiencing an addiction or mental health crisis Facilitate early linkage with internal programs and/or other agencies and/or supports i.e. family, neighbours etc. by communicating and coordinating relevant information and providing case management services until linkages are created Provide screening for addiction and mental health issues and assessment of appropriateness of service Provide addiction and mental health screening, referrals for psychiatric consultation, mental health supports and referrals to community resources Provide and facilitate referrals to addiction resources as appropriate Provide referrals to all appropriate social and health related services based on client wishes Offer harm reduction strategies as well as abstinence strategies based on client’s intentions and stated needs Provide discharge planning and support Deliver appropriate level of navigational support based on client capacity Share information about health and community/social services and link clients to same Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own substance use or someone else’s.

Counselling may be on an individual or group basis Facilitate community treatment groups as needed and appropriate Engage in advocacy and system transformation as appropriate Provide the above-mentioned clinical services at various points of access and other locations as designated and needed Manage and meet targets for a clinical caseload and maintain direct service requirements Manage indirect services and administrative duties Engage in community development, community awareness, education and outreach as designated and appropriate Maintain awareness of and adherence to agency policies and protocols Establish a caring and therapeutic relationship with clients; demonstrating trust, respect, and honesty Promote decisions/actions that are consistent with a culture that values client-centred care Demonstrate ability to deal effectively with sensitive issues with clients and families using a harm-reduction and trauma-informed approach Support inclusion and equity by respecting others, embracing diversity and addressing oppression Actively participate in the supervisory process with immediate supervisor and site supervisor Engage in and complete special projects as assigned by the supervisor WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check completed in the last six months.

Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address. Get your application in by – August 17, 2026 Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca

Legal

Notifications:

For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services Artificial Intelligence is not currently employed in our recruitment processes