Assess and triage incoming patients to determine attending clinician and urgency of treatment.
Receive patients and ensure chart information is current and accurate.
Book incoming and external appointments for physicians, psychiatrist, nurses, and counsellors.
Ensure intake, booking, and triage procedures are appropriate to Student Health Services and Counselling & Student Development.
Maintain close communication with clinicians and provide administrative support services.
Maintain and update patient files, including confidential destruction of outdated files.
Monitor office supplies and drug cupboard; prepare centralized requisitions as required.
Coordinate maintenance services; ship and receive laundry with accuracy and timely completion.
Contact ambulance and security services when requested and provide required emergency information.
Monitor patients receiving allergy shots in case of reaction.
Maintain records of payments for flu shots.
Initiate filling of W.C.B. forms as required for patients.
Assist the Medical Office Administration Supervisor with accounts for financial recording.
Inform patients of medical plans offered if not covered under MSP.
Complete billing cards and out-of-province reciprocal billing cards after patient visits.
Support units in upholding privacy and confidentiality of personal health information.
Participate in Records Custodian training and remain current with record keeping practices, policies, and procedures (BCIT and FOIPOP).
Undertake related duties as assigned consistent with job grade
Position Title: Medical Office Assistant
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.
BCIT’s Student Health Services Department is currently seeking a temporary, full-time (1.0 FTE) Medical Office Assistant.This position performs assessment and triaging reception services to incoming patients of the Student Health Services and Counselling & Student Development units. Provides administrative support and confidential duties to clinicians and nurses of the units. Performs booking services for patients and a variety of medical records and formats management, office administration and maintenance tasks, as well as the coordination of related ambulance and vaccination duties. Ensures a smooth operation of the office, effective customer service and general compliance with policies and procedures.
DUTIES & RESPONSIBILITIES: Assesses and triages incoming patients, using independent judgment to determine attending clinician and urgency of treatment. Receives patients and ensures the information in their charts is current and accurate. Books incoming and external appointments by phone and in person for team of physicians, psychiatrist, nurses and counsellors. Ensures that intake, booking and triage procedures are appropriate to the position as indicated by the Department of Student Health Services and Counselling & Student Development. Maintains close and continuous communication with clinicians of Student Health Services and Counselling & Student Development, and provides them with a variety of administrative support services. Maintains and updates patient files, ensuring the confidential destruction of outdated files. Monitors office supplies and drug cupboard. Prepares centralized requisitions as required. Coordinates maintenance services as needed. Ships and receives laundry, ensuring accuracy and timely completion. Contacts ambulance and security services when requested by physicians or nurses, and provides them required information of the nature of emergency. Monitor patients receiving allergy shots in the case of a reaction. Maintains record of payments for flu shots. Initiates filling of W.C.B. (Worker’s Compensation Benefits) forms as required for patients. Assists the Medical Office Administration Supervisor in maintaining accounts for financial recording. Informs patients of medical plans offered if not covered under MSP (Medical Services Plan). Completes billing cards and out of province reciprocal billing cards after patient visits. Supports units in upholding privacy and confidentiality of personal health information for all the patients and clients they serve and support. Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP). Undertakes related duties as assigned, consistent with job grade of this position.
Definition:The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.
Grade 12 completion, plus completion of certificate in Medical Office Administration of up to one year duration.
Benefits – Why you’d love working with us Competitive pay Minimum of fifteen days of vacation prorated per year Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible! Defined benefit pension plan with employer contributions Professional Development funds and resources Access to most BCIT Flexible Learning courses free of charge Wellness and Employee Assistance programs Complimentary membership with free access to the Fitness Centre, Gymnasium, and more Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here! BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. Persons with disabilities who require accommodation for any part of the application or hiring process should contact us using our contact form. Please note that all applications must be submitted via the careers page portal. Applications submitted through the contact form will not be accepted. For additional information, please visit our frequently asked questions (FAQs) page and see how we hire. The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).
Salary Grade 6: $56,241 - $60,872 per annum.
External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.
Administration Department 2 Student Success Division Campus Location Burnaby campus Bargaining Unit BCGEU Support Staff Job Status Auxiliary in Temporary Appointment (BCGEU SS Only) Full-Time/Part-Time Full-Time Number of Vacancies 1 Anticipated Start Date 09/14/2026 Anticipated End Date 03/31/2027
Competition Number 26B033 Competition Open Date 08/05/2026 Competition Close Date 08/16/2026 Open Until Filled? No Quicklink for Posting https://careers.bcit.ca/postings/10595 Supplemental Questions Required fields are indicated with an asterisk (*).
What is the highest level of education attained? Successful candidates may be required to submit official transcript(s) from the granting institution for verification. GED High School Diploma Certificate Diploma Associates Degree Bachelors Degree Masters Degree PHD
How many years of experience do you have in this type of position? 0-1 1-2 3-5 6-9 10+
New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation: I am a current BCIT employee, this is not applicable to my situation. I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range. I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation: I currently reside in the Lower Mainland I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate I do not currently reside in the Lower Mainland and I am unwilling to relocate Documents Needed to Apply Required Documents Resume Cover Letter Optional Documents
Grade 12 completion plus completion of a certificate in Medical Office Administration of up to one year duration.
Two years’ general work experience plus two years practical current experience in a similar position with ability to handle confidentiality related to personal health information.
Experience receiving patients in a medical/health services setting.
Experience completing documents and maintaining accurate records manually and electronically.
Knowledge and experience with Microsoft Office suite (Word, Excel, Outlook) and other desktop applications/automated systems (e.g., Pathnet, CIMS).
Good communication, interpersonal, and customer service skills; ability to deal courteously, tactfully, and discreetly in a diverse and inclusive environment.
Proven ability to use independent judgment and initiative when dealing with confidential material and assessing patients.
Ability to plan, organize, and manage workload efficiently.
Keyboarding skills and ability to use Dictaphone.
Strong attention to detail.
Ability to learn and use new software and systems; good analytical reasoning and problem-solving skills
Market context
In British Columbia, Medical Office Assistant roles are typically in steady demand across clinics, physician offices, and other health care settings. Competition often centers on candidates who combine formal MOA training, recent related experience, and strong administrative skills with patient-facing professionalism. If you are considering this role, confirm your BC driver’s licence status and review the posting carefully—this platform’s requirements and benefits are AI-summarized from the original job description, saving you research time.