The Salvation Army Canada and Bermuda Territory·Ottawa, Ontario
The Personal Support Worker provides essential personal care to clients, including assistance with daily living activities and monitoring their physical and emotional well-being. They also maintain accurate documentation, follow safety protocols, and support participation in therapeutic activities.
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
POSITION PURPOSE SUMMARY: This role provides excellent personal care to clients according to the established client care plan including all components of activities of daily living and supporting participation in recreational and therapeutic activities. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community. ACCOUNTABILITIES: Incumbents may perform all, some, or similar range of duties as below.
Assist clients with hygiene, grooming, dressing, toileting, and mobility in accordance with individual care plans and organizational policies.
Serve meals, assist with feeding, when necessary, monitor dietary restrictions, and accurately document food and fluid intake.
Use proper body mechanics and mechanical aids (e.g., lifts, wheelchairs) to assist clients with transfers, ambulation, and positioning to ensure safety and comfort.
Monitor clients' physical, emotional, and cognitive conditions; promptly report changes to registered staff and document observations accurately.
Follow all infection prevention protocols and health and safety regulations to maintain a clean, safe, and respectful care environment.
Encourage and support participation in scheduled activities and social interactions to promote clients’ mental and emotional well-being.
Complete incident reports, update care records, and ensure compliance with privacy and documentation standards as directed.
Act swiftly and professionally in emergency situations, applying First Aid or crisis response training as required.
Communicate empathetically with clients and families, maintaining respectful, professional boundaries while supporting individualized care.
Assist with laundry, bed changes, and maintenance of personal belongings to ensure a tidy and dignified living space for clients.
Maintain respectful and ethical relationships with clients, colleagues, in accordance with The Salvation Army policies and professional standards.
Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
Other related duties as assigned. CRITICAL RELATIONSHIP MANAGEMENT: Internal: Ministry Unit leadership, staff, and volunteers.
guests/clients of ministry unit in person.
Financial
AND
Materials
Management:
May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources.
May be authorized to handle small amounts of cash, including disbursements and collections.
May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times.
WORKING
Conditions:
Work is primarily performed indoors within a ministry unit or facility.
The role requires standing, walking, bending, and lifting of items up to 30 lbs.
The incumbent may interact with individuals displaying challenging behaviours.
This role may require shift work, work over weekends, statutory holidays and extended hours. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.
Education,
Qualifications and
Certifications:
Completion of Grade 12 or equivalent plus certification as a Personal Support Workers through a recognized College or educational institution (or other provincial requirements).
Experience and
Knowledge
Requirements:
At least 2 years of related experience is a minimum requirement for this role.
An alternative level or combination of education and experience may be acceptable.
Basic computer knowledge.
Skills and
Capabilities:
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Ability to offer care in a respectful manner, to assess and report changes in physical and emotional well-being.
Adaptability to change and frequent interruptions.
Ability to work effectively in a team-oriented environment and take the initiative.
Strong oral and written communication skills.
Strong organizational skills and the ability to follow detailed instructions accurately.
This job profile is a generic, territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job description.
The target hiring range for this position is $29.06 to $29.39 with a maximum of $29.71. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
Candidates must have a Grade 12 diploma and a recognized Personal Support Worker certification. A minimum of two years of related experience is required for this role.
Market context
Personal Support Worker roles in Ontario are typically in steady demand because employers need reliable, resident-focused care in long-term care, retirement, and community settings. These positions are competitive when applicants show caregiving or senior care experience, safe lifting ability, and strong communication, especially where dignity and privacy are emphasized. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to highlight hands-on resident support and teamwork.
Display initiative in identifying and completing work to be done.
High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
Demonstrated attention to detail with good analytical and problem-solving skills.
Demonstrated patience, understanding, and professionalism in all interactions.
Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors from diverse cultural backgrounds.
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