LOFT Community Services·Bradford West Gwillimbury, Ontario
The Case Manager coordinates support networks and provides individualized care for clients dealing with mental illness, addictions, and physical health issues. Responsibilities include crisis intervention, teaching daily living skills, and connecting clients with community resources and financial supports.
August 16, 2026 Location: Bradford, ON - YRSS Individual Case Management Compensation: $57,007 - $71,647 Annually Prorated Contract Duration: 6-Month Contract Work Type: Onsite Job ID: 10946754 Existing or New Position: Existing Program Summary: York Region South Simcoe Case Management provides one to one support to individuals experiencing mental health and/or substance use that impacts their life. Peer Support Workers also offer both social and self-help groups for those affiliated with case management services. We provide peer support groups and individualized case management services to help peopleachieve their optimal health and well-being in the community. All services are voluntary and free of charge. Our services are offered throughout York Region and South Simcoe. Individual case management meetings are arranged in a mutually agreed upon space including your own home, office site or in the community. Peer support groups are offered in one of LOFT’s office sites.
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.
Create individualized support and recovery plans with clients and professionals based on assessments. Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting). Coordinate care by connecting clients with social, medical, and community support. Provide crisis intervention and help develop crisis plans. Represent the program professionally with clients, families, and community partners. Mediate conflicts and help clients learn problem-solving skills. Organize or support social activities to reduce isolation. Maintain accurate client records and documentation. Work collaboratively with the team, contribute ideas, and support new staff or volunteers. Provide on-call 24/7 crisis support on a rotating basis. Assist with preparing units for new clients. Provide case management and connect clients with services like housing and ID support. Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required. Other duties as assigned by Program Manager and/or designated supervisor.
What
You
Bring: Post-secondary education in Social Services / Human Services or equivalent field. Minimum 3 years’ working experience with client population group. Understanding of challenges faced by adult with challenge in mental illness, addictions, physical health concerns, and homelessness etc. Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs. Ability to build therapeutic relationships and collaborate with clients on goals. Familiarity with community resources and professional services. Strong teamwork skills in a multidisciplinary environment. Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships. Solid computer literacy for maintaining records, files, and reports. Effective analytical, organizational, and time management skills for coordinating client support and program activities. Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices. Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
Work
Environment: Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke. May also be required to be on-call as emergency contact for after hours. Frequent travel throughout York Region & South Simcoe daily will also be required. Occasional evening and weekend hours may be required.
24/7 Employee Assistance Program E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
Candidates must have post-secondary education in Social Services or a related field and a minimum of 3 years of experience working with the target population. A valid driver's license, insurance, and a reliable vehicle are required for travel within the region.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
