Connective·Surrey, British Columbia
The Tenant Support Worker provides assistive outreach support to clients to facilitate their adjustment and success within the community. They are responsible for assessing client needs, developing intervention plans, and maintaining detailed case records while collaborating with a multidisciplinary care team.
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector.
We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.
STATUS AND CLASSIFICATION Unionized.
This position is open to applicants of all genders.
HOURS We have shifts available 7 days per week.
Shift Hours: Morning: 0800 - 1600 0830 - 1630 Evening: 1600 - 0000 1630 - 0030 Overnight: 0000 - 0800 0030 - 0830 Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.
If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).
These positions require the ability to work flexible hours during the daytime, evenings, and weekends based on operational needs.
During the first interview the Recruiter will discuss and note which shifts candidates are open to working.
What we offer?
Committed Living Wage Employer 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC 2023 High-Performance Culture Award from Supporting Lines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months) REPORTING AND WORKING RELATIONSHIPS Reports and is accountable to the Program Manager or their designate Participates as a member of Connective team to ensure quality and continuity of services to clients Liaises with staff and volunteers of community and government agencies as required Liaises with Connective staff as necessary Accepts clinical direction from the care team Participates as a member of Connective staff team KEY ACCOUNTABILITIES Receives referrals from funders Works with the client, researches background material, and seeks the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities Works with the client to consider issues and creates a mutually agreed intervention and support plan that has measurable short and long-term goals Ensures issues of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure lifestyle and access, employment, and education are addressed in this plan Ensures the client’s ongoing legal, mental, and physical health issues are addressed in the plan When and as needed, provides a wide range of interventions to enable the client to address and accomplish the established goals Interacts with other professionals, family members, and organizations to ensure services, admissions, and treatments are in the client’s interest and supportive of the long-term goals On the client’s behalf, is a resource to other professionals, including but not limited to the courts, probation services, and community and institutional psychiatric services Maintains extensive records and case notes in accord with Community Living British Columbia policies and standards Completes monthly progress reports Participates in staff and resident/staff meetings as instructed by the Program Manager Other duties as subsequently negotiated WORKING CONDITIONS Functions independently, while remaining a crucial member of the care team Adheres to Connective policies and procedures Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules Is a member of CUPE Local 1936-11 Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual EXPERIENCE AND SKILLS Graduate with a Diploma or Certificate in Social Services or a relevant field with one year of related experience Counselling experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations Experience in overdose response, relevant work experience with lower-barrier clients, and a strong understanding of harm reduction.
Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders Understanding of providing service to people with different learning abilities Extensive knowledge of community services in Lower Mainland and Fraser Valley as they relate to persons with psychiatric involvement Experience in assessment, case/care plan development and implementation Demonstrated an ability to deal with potential violence Demonstrated an ability to develop programs tailored to the particular diverse needs of the individual Excellent written and verbal communication skills in English
Ability to successfully complete a Vulnerable Persons Criminal Record Check Ability to successfully pass a reference check Current First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC) Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements Experience in overdose response, relevant work experience with lower-barrier clients, and a strong understanding of harm reduction COMPENSATION As Connective is a unionized environment, the starting wage is $27.53 and will increase every 2000 hours worked up to a maximum of $31.57 plus 10.6% in lieu of vacation pay and statutory.
Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role. INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.
For more information on Connective’s services and locations, visit our website at https://connective.ca/
Market context
In British Columbia, behavioral-health roles often reflect ongoing demand in acute care, community mental health, and integrated service settings. These positions are competitive because employers typically look for current BC nursing registration, recent experience with acute mental illness, and comfort working on multidisciplinary teams. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then tailor your application to show relevant mental-health and team-based experience.