LOFT Community Services·Aurora, Ontario
The Behavioural Support Specialist conducts clinical assessments and develops person-centered Behavioural Support Plans for seniors with responsive behaviours. They also provide crisis intervention, staff training, and collaborate with multidisciplinary teams to coordinate care in community settings.
August 13, 2026 Location: Aurora, ON - At Home Plus Compensation: $67,011 - $79,010 Annually Prorated Contract Duration: Until March 31, 2027 Work Type: Onsite Job ID: 10939672 Existing or New Position: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
The @Home Behaviour Support team provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions who are being discharged from hospital within North Toronto, York Region and South Simcoe. The team completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Working as a member of an integrated team along side other home and community-care providers, the @Home team supports the transition from hospital and works within the individuals own home.
Job
Summary: The Behavioural Support Specialist is a member of Mobile Support Teams that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions living in a community setting within the geographical boundaries of the Central LHIN. The Behavioural Support Specialist will provide direct service to support the client, family members and/or caregivers to mitigate escalating responsive behaviours. The Behavioural Support Specialist will collaborate with the other members of the Mobile Support Team on the development and delivery of effective Behavioural Support Plans comprised of behavioural management approaches, psychosocial supports and education to referred individuals and their caregivers. They will also liaise with community agencies, other practitioners and key partners to coordinate care for clients. In addition, they provide education and support to staff of the Mobile Support Teams to ensure current knowledge and trends in behavioural support.
The @Home Behaviour Support team provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions who are being discharged from hospital within North Toronto, York Region and South Simcoe. The team completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Working as a member of an integrated team along side other home and community-care providers, the @Home team supports the transition from hospital and works within the individuals own home.
Conduct comprehensive clinical assessments and provide evidence-based behavioural treatment recommendations using a person-centred, behavioural approach. Lead the development, implementation, monitoring, and evaluation of Behavioural Support Plans and behaviour intervention programs to enhance client outcomes and quality of life. Provide crisis intervention, risk assessment, urgent care planning, and referrals to appropriate community and crisis resources for high-risk individuals. Review, edit, and approve Behavioural Support Plans to ensure compliance with ethical standards and best practices in behaviour management. Collaborate with clients, families, caregivers, healthcare professionals, and community partners to coordinate care and advocate for client needs. Deliver training, consultation, and ongoing support to staff, families, and caregivers to promote effective behavioural strategies and reduce responsive behaviours. Foster respectful, therapeutic relationships with clients using Recovery-Oriented and Psychosocial Rehabilitation principles. Maintain current knowledge of behavioural support practices, emerging trends, and evidence-based interventions, sharing expertise across teams. Participate actively in multidisciplinary teams, client care conferences, staff meetings, and professional development initiatives. Ensure strict adherence to confidentiality, organizational policies, professional standards, and regulatory requirements. Work collaboratively under the direction of the Director of Behavioural Support Services and perform additional duties as assigned.
What
You
Bring: Undergraduate degree in Nursing, Social Work, Occupational Therapy, Psychology, or a related health discipline, combined with an Advanced Diploma in Behavioural Science Technology. At least 3 years of experience supporting vulnerable seniors with responsive behaviours associated with dementia, mental health challenges, addictions, and other neurological conditions. Proven expertise in the development, implementation, and evaluation of behavioural intervention and behaviour management programs for vulnerable populations. Demonstrated experience providing training, coaching, and education to staff, clients, caregivers, and community partners on strategies to effectively address responsive behaviours. Strong knowledge of evidence-based behavioural support models and the ability to apply best practices in clinical and community settings. Training and/or experience with P.I.E.C.E.S., U-First!, Recovery-Oriented, and Psychosocial Rehabilitation approaches. Comprehensive understanding of dementia, delirium, mental health conditions, and their impact on seniors, families, and caregivers. Knowledge of community-based services, resources, and support networks available to older adults and caregivers. Strong commitment to the principles of Behavioural Supports Ontario (BSO) and person-centred care. Well-developed crisis intervention, problem-solving, relationship-building, and conflict-resolution skills. Excellent verbal and written communication skills, with proficiency in Microsoft Office applications (Word, Excel, Outlook). Valid Ontario driver’s license and access to a reliable vehicle, with the ability to travel within the community as required.
E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Candidates must hold an undergraduate degree in a health discipline combined with an Advanced Diploma in Behavioural Science Technology. At least 3 years of experience supporting vulnerable seniors with complex mental health or neurological conditions is required.
Work
Environment: Staff will be required to work in residents’ rooms and may therefore be exposed to secondhand smoke. May also be required to be on-call as emergency contact for after hours. Frequent travel within the Central LHIN will also be required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
