Jean Tweed Centre·Etobicoke, Ontario
The Intake Counsellor coordinates intake activities, conducts client assessments, and facilitates support and stabilization groups. They also manage treatment matching, maintain clinical documentation, and collaborate with community partners to ensure quality care.
Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns.
Recognizing the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns.
The Jean Tweed Centre is building capacity to transform the level of support for women with substance use, mental health, and gambling concerns.
Program Summary The Intake Department coordinates the activities of the Centre’s Intake & Support and Stabilization programs, and to provide both indirect and direct services.
This includes assessment, group facilitation, case management, participation in the planning, development and evaluation of the department.
The department also does administration related to treatment-matching including the review and interpretation of assessment information, and completion of documentation related to client admissions.
How will you help us get there: The Intake Counsellor provides access to a continuum of services at the Centre including engagement, assessment, stabilization, and treatment matching.
The role offers direct support to women in each of these service areas, coordinates daily activities of the Intake Department.
Service Conduct assessments and provide treatment matching.
Provide referrals and linkages as appropriate, e.g. withdrawal management, medical attention etc.
Liaise with referral agencies to facilitate admissions and maintain an effective admission process.
Assist applicants with preparation for program through the provision of support, liaison with collateral supports, providing referrals, and ongoing assessments.
Prepare letters and reports as necessary.
Provide support across teams to enhance continuity and quality of care.
Collaborate with supervisor to discuss job performance and establish professional goals.
Ensure maintenance of documentation, including clinical notes.
Engage in ongoing staff development and personal learning as agreed to in performance reviews.
Develop and implement programming in collaboration with the Manager, Outpatient and in line with the Agency strategic objectives.
Collaborate to develop programming in line with evidence-informed and best practices.
Implement and maintain professional practice standards and any relevant reporting and licencing.
Complete statistics and reports on program activities and special projects where applicable.
Recommend, participate in the development of and implementation of policies and procedures within the department.
Represent the Jean Tweed Centre in the community.
Facilitate the support and Stabilization groups.
Establish collaborative relationships with funders, community partners and stakeholders as appropriate to further the Centre’s mission.
Monitor the safety, health and well-being of the clients under the program care.
Organizational Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
Adhere to the policies and procedures of The Jean Tweed Centre.
Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
Maintain a client service orientation including learning about/addressing client needs and concerns.
Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
Demonstrate accountability by holding self responsible and following through on commitments.
Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.
Candidates must hold a Bachelor’s Degree in Social Work or a relevant field and possess 2-3 years of experience in case management and assessments. Strong interpersonal, communication, and problem-solving skills are required, along with knowledge of women's issues related to substance use and mental health.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.