LOFT Community Services·Toronto, Ontario
The Case Manager coordinates support networks and creates individualized recovery plans for clients facing mental health, addiction, and homelessness challenges. Responsibilities include providing direct service in daily living skills, crisis intervention, and linking clients to primary care and community resources.
August 10, 2026 Location: Toronto, ON - 416 Community Support for Women Compensation: $57,007 - $71,647 Annually Prorated Work Type: Onsite Job ID: 10933841 Existing or New Position: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Since 1984, The 416 Community Support for Women (The 416) has provided a safe and supportive environment for women (cis and transgender) who are experiencing or are at-risk of experiencing homelessness, and/or are facing mental health and substance use challenges. Our team works primarily with women living with unmet needs due to their complex challenges.
This program helps reduce barriers to accessing equitable health care services, by working collaboratively with other organizations serving women and systemically advocating for improved quality of life for our clients. The 416 offers a health and wellness program, one-on-one support, and a drop-in program.
The 416’s drop-in program offers nutritious meals and scheduled group programming. The groups and activities offer opportunities for learning new skills and building a sense of community through social interactions and discussion groups. Community Support Workers can assist with referrals and connections to shelters and addictions and mental health crisis support.
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.
Create individualized support and recovery plans with clients and professionals based on assessments. Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting). Coordinate care by connecting clients with social, medical, and community support. Provide crisis intervention and help develop crisis plans. Represent the program professionally with clients, families, and community partners. Mediate conflicts and help clients learn problem-solving skills. Organize or support social activities to reduce isolation. Maintain accurate client records and documentation. Work collaboratively with the team, contribute ideas, and support new staff or volunteers. Provide on-call 24/7 crisis support on a rotating basis. Assist with preparing units for new clients. Provide case management and connect clients with services like housing and ID support. Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required. Other duties as assigned by Program Manager and/or designated supervisor.
What
You
Bring: Post-secondary education in Social Services / Human Services or equivalent field. Minimum 3 years’ working experience with client population group.
Understanding of challenges faced by adults with challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc. Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs. Ability to build therapeutic relationships and collaborate with clients on goals. Familiarity with community resources and professional services. Strong teamwork skills in a multidisciplinary environment. Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships. Solid computer literacy for maintaining records, files, and reports. Effective analytical, organizational, and time management skills for coordinating client support and program activities. Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices. A valid driver’s license, insurance, and a reliable vehicle to travel within the region, is an asset.
Work
Environment: Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke. May also be required to be on-call as emergency contact for after hours. Frequent travel within the community will also be required. Occasional evening and weekend hours may be required.
A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability Defined Benefits Pensions Plan 24/7 Employee Assistance Program E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Tuition reimbursement program Maternity-leave and Parental leave top up program Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
Candidates must have post-secondary education in Social Services, Human Services, or a related field with at least 3 years of experience with the target population. Proficiency in intake assessment, crisis intervention, and the ability to build therapeutic relationships are required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
