The Salvation Army Canada and Bermuda Territory·Brampton, Ontario
The Primary Counsellor provides individual and group counselling, manages client cases, and implements discharge plans. They also perform crisis intervention, maintain documentation, and advocate for clients with community agencies and landlords.
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
POSITION PURPOSE SUMMARY: The purpose of the expectation task list is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas. Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year. WORKING RELATIONSHIP(S): · Supervised by the Client Services Manager EXPECTATIONS & TASK LIST: 1. Read and initial daily Communication Log as part of a team effort to coordinate the plan and progress of clients 2. Counsels clients/residents individually/in a group setting; develop and implement case management of assigned clients/residents (i.e. regularly counsels in establishing goals, monitors progress and prepares discharge plan) 3. Presents case reports and progress of clients/residents at regularly scheduled case planning meetings; has input to case management of client/resident through case management meetings 4. Maintains and updates all appropriate documentation related to clients/residents 5. Completes all reports/stats required by the Ministry and the Salvation Army 6. Refers clients to appropriate resources (internal and external) for the purpose of housing, employment, educational, practical everyday needs and other recovery needs 7. Arrive 15 minutes prior to shift to receive verbal report and remain, when necessary, in crisis situation 8. Models appropriate behaviour; intervenes in crisis situations provides counselling, and advocates as required 9. Engages in the development of inter-personal relationships that promotes dignity and respect 10. Liaises with Police, Ministry, court personnel, community agencies, family and other staff members 11. Provides guidance and support to students and newly hired staff 12. Encourage client attendance to all ‘in house’ groups 13. Encourage clients in the maintenance of good personal hygiene, housekeeping skills, and general living skills 14. Provide motivational counselling by ensuring clients are fulfilling their responsibilities by abiding by the Centre’s Administration Criteria 15. Conduct ‘Crisis Counselling’ to outside clients when necessary 16. Assist Intake Worker by covering Front Desk during breaks and peak periods 17. Complete admission and discharge procedures as assigned and ensure recordings are in the appropriate places 18. Enforce Honeychurch Family Life Resource Centre House Expectations on a consistent and regular basis 19. Facilitate groups as assigned 20. Advocate for clients with outside agencies, services, and landlords 21. Conduct ‘On-Call Supervisor’ Responsibilities as scheduled 22. Respond to ‘in house’ Crisis Situation in an appropriate manner 23. Continually and regularly update self and follow through with all Centre Policy and Procedures 24. Performs other duties as assigned ORGANIZATIONAL RESPONSIBILITIES: 1. Conduct “Information Sessions and Facility Tours” as scheduled 2. Participate in Centre Planning sessions and other assigned tasks 3. Represent the Centre at “Public Speaking Engagements”, Community groups and other areas as requested 4. Actively involved in Supervision with Supervisor 5. Actively involved in on-going Professional Development 6. Attend Staff Meetings, Team Meetings, Case Planning Meetings and other scheduled meetings 7. Agree to sign the Confidentiality statement 8. Agree to sign all necessary Human Resources forms 9. Function as a member of a multi-disciplinary team 10. Adhere to standards that are consistent to the values and philosophy of The Salvation Army 11. Engage in formal Evaluations Sessions with Supervisor at three (3) month during first year of employment and annually thereafter. 12. Read and adhere to the Policy and Procedures Manual and the Employees Handbook. 13. Make suggestions that will improve efficiency, working conditions or procedures to Management. 14. Represent the organization in a professional manner and attitude. PHYSICAL EFFORT/DEXTERITY REQUIRED: · The performance of the job requires a moderate amount of keyboarding/manual record keeping, and occasionally walking/climbing stairs and standing. ESSENTIAL SKILLS AND QUALIFICATIONS: · The successful job applicant will have completed an Undergraduate University degree with a Bachelor of Social Work or equivalent experience with specialized training in woman abuse. · Knowledge of violence against women and children and the effects · Crisis intervention, problem solving and assessment skills · Good written/oral communication skills · Ability to work independently, cooperatively as a team member · Knowledge and understanding of, and a commitment to anti-racism and anti –oppression · Ability to conduct group counselling · Strong organizational skills · Strong and supportive counselling skills · Basic knowledge of community resources and/or how to access them · Ability to work within a Christian perspective · Possess a supportive, caring and non – judgmental approach to all clients · Valid Class 'G' Driver's License · Valid WHMIS and First Aid and CPR certification The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
The target hiring range for this position is $25.67 to $25.67 with a maximum of $25.67. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
Applicants must hold an undergraduate degree in Social Work or equivalent experience with specialized training in woman abuse. A valid Class 'G' Driver's License, First Aid, and CPR certification are also required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
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