Provincial Health Services Authority (PHSA)·Vancouver, British Columbia
Schedule and book patient appointments and follow-up appointments, including urgent assessment and complex interdisciplinary appointments.
Receive and register patients upon arrival and ensure demographics and information are complete and accurate.
Perform referral functions including screening for information, gathering missing information, data entry, sending questionnaires, and processing paperwork.
Maintain records including data entry, collating information, maintaining log sheets and patient statistics.
Type and distribute correspondence, reports, notices, agendas, notes/minutes, and spreadsheets; create and edit files for stylistic consistency and grammar.
Provide receptionist and clerical duties including answering telephones, greeting patients and families, obtaining patient files, printing daily schedule, and forwarding complex queries.
Provide clerical and general administrative support to Provincial Lead/Provincial Office staff and the program (booking meetings, following up on action items, filing, routing paperwork, mail/fax/photocopying, courier arrangements, circulating documentation, ordering supplies).
Provide other related duties as assigned
Admitting and Administrative Clerk, Early Hearing Administration BC Children’s Hospital Vancouver, BC Reporting to the Program Lead or designate, the Admitting and Administrative Clerk performs a variety of clerical/administrative and patient related activities including scheduling and booking of patient appointments, processing of referrals; performing reception, admitting and patient registration duties; and maintaining databases, records and other patient information. Also provides clerical support to the intake process including duties such as filing, faxing, photocopying, arranging for courier, typing technical and non-technical material utilizing various computerized word processing and spreadsheet software packages, booking meetings, and other general office and administrative duties for the department. What you’ll do
Schedule and book patient appointments and follow-up appointments which includes booking urgent assessment appointments and complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both family and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receive and register patients upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
Perform referral functions including duties such as screening for information as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out patient questionnaires, and receiving and processing related paperwork.
Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics. Follow up with appropriate team members as necessary.
Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily schedule, and forwarding problems and complex queries to appropriate personnel.
Provide clerical and general administrative support to the Provincial Lead and Provincial Office staff and to the program by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, arranging for courier, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature and e-forms.
Perform other related duties as assigned. What you bring
Grade 12 and two years of recent related experience (or equivalent combination of education, training, and experience).
Comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts.
Commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination impacting equity-deserving groups in healthcare settings.
Understanding of legislative obligations and provincial commitments in BCCH contexts (including TRC Calls to Action, In Plain Sight, BC Declaration Act, UNDRIP, and related documents).
Awareness of Indigenous Cultural Safety and ability to help ensure a safe environment and sense of belonging.
Ability to keyboard 45 w.p.m..
Knowledge of medical terminology.
Effective verbal and written communication.
Ability to organize and operate related equipment.
Physical ability to carry out the duties of the position
Market context
Administration roles in British Columbia are often steady and competitive because employers look for candidates who can support busy teams, manage details accurately, and work well in structured public or healthcare settings. For this role, the requirements emphasize Grade 12, recent related experience, and knowledge of the impacts of settler colonialism and systemic racism on Indigenous Peoples, so applicants should be ready to show culturally safe practice and strong organizational skills. On this platform, job requirements and benefits are AI-summarized from the original job description, saving you research time; review the full posting and tailor your application to the Indigenous cultural safety and wellness-focused benefits noted here.
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