Provincial Health Services Authority (PHSA)·Vancouver, British Columbia
Utilize a computerized scheduling system to schedule and book patient appointments and follow-up appointments, including complex interdisciplinary appointments.
Adjust appointment arrangements according to patient and departmental requirements and notify patients and clinicians.
Ensure appropriate date, time, and location information is provided to patients.
Place appointment reminder calls to patients/families.
Receive and register patients within a computerized scheduling system upon arrival.
Ensure patient demographics and information are complete and accurate and follow up with appropriate parties.
Advise appropriate professional that the patient has arrived.
Perform referral functions including gathering missing information, data entry, and receiving/processing related paperwork.
Schedule new referrals based on established criteria and coordinate with physicians, clinic nurses, and allied health professionals.
Perform receptionist and clerical duties including answering telephones, responding to inquiries, obtaining patient files, greeting patients and families, printing schedules, and forwarding complex queries.
Assemble and maintain client charts using established procedures and filing documentation.
Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
Maintain records including data entry, collating information, maintaining log sheets and patient statistics (attendance, cancellations, waitlist information).
Type and distribute correspondence, reports, notices, agendas, meeting notes/minutes, and spreadsheets using word processing and spreadsheet software.
Provide clerical support such as booking meetings, following up on action items, filing, routing paperwork, opening/forwarding mail, faxing, photocopying, preparing mailers, circulating documentation, and ordering supplies.
Prepare and submit expense claims by coding invoices to correct cost centre and ensuring authorization for payment.
Maintain a bring-forward system for billings/invoices and submit check requisitions for reimbursements/expenditures to PHSA finance.
Obtain and return patient charts from Health Records by completing requisitions and collecting charts; obtain health record unit number for new patients.
May assist the Clinical Resource Nurse by receiving/gathering information and ordering/tracking supplies.
Perform other related duties as assigned
Registration/Booking Clerk, Outpatient Surgery Clinic BC Children’s Hospital Vancouver, BC What you’ll do
Utilizing a computerized scheduling system schedules and books patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receive and register patients within a computerized scheduling system upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.
Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics on items such as client/patient attendance, treatment types, client/patient or treatment cancellations, and waitlist information. Follow up with appropriate team members as necessary.
Type and distribute a variety of material such as correspondence, reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
Provide clerical support to the department by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature.
Grade 12 plus two (2) years’ recent related experience, or an equivalent combination of education, training, and experience.
Comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts.
Commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups in healthcare settings.
Demonstrated knowledge of legislative obligations and provincial commitments within BCCH contexts (e.g., TRC Calls to Action, In Plain Sight, BC Declaration on the Rights of Indigenous Peoples Act, UNDRIP, Remembering Keegan, BC Human Rights Code, Anti-racism Data Act).
Ability to keyboard 45 w.p.m..
Knowledge of medical terminology.
Effective verbal and written communication.
Ability to deal with others effectively.
Ability to organize work and operate related equipment.
Physical ability to carry out the duties of the position.
Commitment to ongoing personal learning journey related to Indigenous-specific racism and dismantling systems of oppression
Prepare and submit expense claims by ensuring invoices are coded to correct cost centre and authorized for payment. Maintains a bring-forward system for all billings/invoices. Submit check requisitions for reimbursements and expenditures to PHSA finance.
Obtain and return patient charts from Health Records by completing requisitions and collecting the charts. Obtain health record unit number for new patients from Health Records.
May assist the Clinical Resource Nurse by receiving and gathering information and ordering/tracking supplies as required
Perform other related duties as assigned. What you bring
Market context
Administration roles in British Columbia are often steady and competitive because employers look for candidates who can support busy teams, manage details accurately, and work well in structured public or healthcare settings. For this role, the requirements emphasize Grade 12, recent related experience, and knowledge of the impacts of settler colonialism and systemic racism on Indigenous Peoples, so applicants should be ready to show culturally safe practice and strong organizational skills. On this platform, job requirements and benefits are AI-summarized from the original job description, saving you research time; review the full posting and tailor your application to the Indigenous cultural safety and wellness-focused benefits noted here.
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