Boyle Street Community Service Ltd·Edmonton, Alberta
Manage a caseload of clients facing substance use challenges using a human-centered, trauma-informed approach. Provide crisis intervention, coordinate care through community referrals, and facilitate educational groups and outreach efforts.
Reports to: Intake/Triage Program Manager
“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”
Reporting to the Intake/Triage Program manager, the Substance Use Worker provides support to the community members we serve that are facing substance use problems and challenges.
“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”
Position Responsibilities
Manage a caseload of up to 25 clients using a human-centered, trauma-informed approach.
Conduct follow-up outreach to client’s post-treatment to assess ongoing needs.
Provide crisis intervention and de-escalation support as needed.
Maintain accurate client records, documentation, reporting, data collection, and incident tracking through our applications, ensuring timely internal and external communication.
Maintain knowledge of community resources and treatment options to provide referrals and coordinate client care.
Coordinate transportation and drive clients to appointments using a personal vehicle.
Support community members with the navigation of local and province- wide treatments related to their individual needs.
Participate in case conferencing within your assigned interdisciplinary team.
Facilitate groups with outside agencies and within Boyle Street teams.
Facilitate education and games in programming spaces to engage community.
First point of contact for community seeking support.
Advocacy to overcome accessing barriers and systematic challenges
Incorporate motivational Interviewing and Trauma – informed approaches
A deep understanding of substance use, homelessness and marginalized population
Strong understanding of Indigenous culture and ceremony
All other duties as outlined by program manager.
All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking, etc.
Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.
Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.
Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.
Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nations, Métis, & Inuit peoples as well as New Canadian, differently abled, and LGBTQ2S communities.
Requires a minimum of 2 years of experience as a substance use worker and in community-based services. A post-secondary degree in Social Work or Psychology is preferred, along with a valid driver's license and required security clearances.
Market context
Behavioral-health roles in Alberta are often driven by ongoing demand for support workers who can assist clients in community and residential settings. This type of position is competitive because employers commonly look for relevant postsecondary training, a valid Class 5 driver’s license, reliable transportation, and comfort with aquatic activities and pets. Review the AI-summarized requirements and benefits here to quickly compare fit and save time on original job-description research.