Provide empathetic outreach and crisis support to individuals experiencing addiction, mental health challenges, and homelessness in the Beltline area. Responsibilities include conducting encampment sweeps, transporting clients, and collaborating with community partners to advocate for vulnerable populations.
Job Advertisement: Beltline Outreach Worker
Job Type: Permanent-Full-Time (Monday to Friday, 4pm To Midnight)
Pay
$24.95 per hour (plus $2 night shift premium for hours worked between 11pm and 7am)
About the Role
Alpha House's Beltline Outreach program is comprised of two teams that work with individuals with addiction issues and are experiencing mental health and homelessness in the Beltline area, and the Sheldon Chumir. The Beltline teams work in conjunction with our shelter team to provide care for vulnerable populations. We have several dedicated partnerships with CPS, EMS, Calgary Bylaw, and Calgary Transit, and provide an alternative response to public intoxication, alongside working in crisis situations with a wide range of social services and community partners. This position will entail driving, walking, lifting, actively engaging with community members and local businesses, providing transportation to safe locations, and advocating on behalf of vulnerable individuals. Outreach staff assist individuals in a variety of ways, therefore, independent thinking and decision-making are vital. Being persistent, empathetic, and personable is vital for this role.
Providing respectful, non-judgmental, empathetic support to clients
Conduct sweeps and engage with clients in encampments and hidden areas
Use sound judgment to assist clients, especially in harsh conditions
Advocate for clients and collaborate with partner agencies
Drive agency vans and transport clients when needed
Respond to crises and distress situations on-site
Complete housing assessments (e.g., NSQs)
Maintain ethical, professional conduct with all stakeholders
Provide client-centered support services tailored to individual needs
Behavioral-health roles in Alberta are often driven by ongoing demand for support workers who can assist clients in community and residential settings. This type of position is competitive because employers commonly look for relevant postsecondary training, a valid Class 5 driver’s license, reliable transportation, and comfort with aquatic activities and pets. Review the AI-summarized requirements and benefits here to quickly compare fit and save time on original job-description research.
Represent Alpha House positively with the public and partners
Facilitate educational sessions and liaise with community partners
Collaborate as part of a supportive team and assist with onboarding new staff
Follow Alpha House policies, procedures, and legal standards, including confidentiality
About You
We are looking for a compassionate, motivated individual with strong case management skills and a deep understanding of housing systems, recovery models, and support for vulnerable populations. The ideal candidate would have the following:
2-year diploma or degree in Social Sciences, Health Sciences, Social Work, or related (in progress may be considered)
Knowledge of addictions, harm reduction, trauma-informed care, and mental health
Strong interpersonal, crisis management, and advocacy skills
Proficient in written and oral English communication
Knowledge of community development resources
Awareness of the Protection of Persons in Care Act
Compassionate and adaptable attitude
Experience with crisis management and outreach for vulnerable populations
Class 5 Non-GDL driver license, clear five year Driver’s Abstract, and three years of driving experience
Comfortable driving agency vehicles, and ability to obtain Class 4 within 60 days (Alpha House will pay for the test and medical passed)
Physically able to assist clients and navigate rough terrain in all weather
Able to provide a Vulnerable Sector Search, valid within the last six months that does not contain any results material to the position
Ability to wear steel-toed footwear
Able to complete Privacy Training & “It’s your Move” training, or equivalent Patient Lift training
About Alpha House
Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.
Benefits
of working at Alpha House
Meaningful work supporting vulnerable populations
Medical Benefits after six months of continuous work
Personal Development and training opportunities
If this role sounds like something you are interested in, we urge you to apply!
Requirements
Requires a diploma or degree in Social Sciences or a related field and a valid Class 5 driver's license. Candidates must have knowledge of harm reduction and trauma-informed care, and be physically capable of navigating rough terrain in all weather.
