The Phoenix Society·Surrey, British Columbia
Accountable for daily operations of the program and ensuring operational and quality standards are maintained.
Ensure a safe, well maintained, and healthy environment.
Provide supervision, direction, coaching, and assistance to Residential Support Workers for daily operating tasks and routines.
Assign work, provide feedback and evaluation, orient new staff, and maintain timekeeping and attendance records.
Resolve staffing problems, including calling in staff to ensure appropriate staffing levels.
Supervise medication administration and ensure accuracy and completeness of administration and documentation.
Orient, train, supervise, and evaluate new employees, volunteers, and practicum students on shift responsibilities and routines.
Motivate staff team to maintain and exceed agency work standards (no hiring/firing/disciplining responsibilities).
Ensure documentation for shift tasks, responsibilities, and routines is completed.
Act as a positive role model for clients and teach effective social and interpersonal skills through daily living and social activities.
Contribute to maintaining a therapeutic environment using therapeutic community principles.
Monitor residents' behavior and activities and report to the program director if necessary.
Perform other tasks and duties as required
Program Supervisor - (Full Time Temporary)
Number of positions: 1
C183 Location: Rising Sun Position Status: Full Time Temporary End Date: March 31, 2027 Shift Timings & Days: (Monday - Friday) 04:00 pm - 12:00 am Reports to: Program Manager Compensation: (Grid 30) $31.98 - $33.84 Job Summary: The Program Supervisor is accountable for the daily operations of the program and ensures that operational and quality standards are always maintained. Works to ensure a safe, well maintained, and healthy environment Staff Supervision Provides supervision, direction, coaching and assistance to Residential Support Workers in the completion of daily operating tasks and routines Supervises staff by performing duties such as assigning work, providing feedback and evaluation, orienting new staff, and maintaining timekeeping and attendance records. Resolves staffing problems, including calling in staff to ensure appropriate staffing levels Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees Ensures that all documentation for shift tasks, responsibilities and routines are completed Performs other tasks and duties as required. Client Support Role Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities Environmental Support - Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others Monitors - residents' behavior and activities and reports to program director, if necessary Qualifications: Diploma in Community Social Service 2 years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent Experience in a non-profit setting is an asset Satisfactory completion of a criminal records check with vulnerable sector screening is required Satisfactory completion of Tuberculosis Screening form is required Satisfactory completion of Employee Immunization Record form is required First aid certification with CPR is required Satisfactory completion of Nonviolent crisis intervention (NVCI) Valid Class 5 driver’s license is required Skills & Knowledge: Knowledge of Windows, Microsoft Word, Excel, and database management systems Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system High level of integrity and dependability with a strong sense of urgency and results-orientation Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses Strong interpersonal skills and ability to communicate effectively in writing and verbally in English Demonstrated commitment to the social sector with a passion for the organization’s mission is essential Competencies: Approach to Work Demonstrates initiative, flexibility, adaptability and resourcefulness Actively seeks and incorporates feedback to inform continuous self-improvement Sets goals, creates and implements action plans, monitors progress, and evaluates results Adeptly manages competing tasks and uses time efficiently and effectively Job Knowledge & Quality of Work High degree of relevant and current job knowledge and skill Consistently produces accurate, thorough, high-quality work in a timely manner Builds and promotes a culture of health and safety in the workplace Implements and enforces best practices in health and safety within the workplace Judgement & Decision-Making Models independent thinking and creativity Demonstrates effective problem-solving skills Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action Exercises sound judgment in the best interests of the organization Communication & Interpersonal Skills Expresses themselves clearly and professionally both verbally and in writing Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations Has a manner, style and presence that makes a positive impression Listens to and considers others’ views Personal Leadership Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices Fosters enthusiasm, energy and commitment Takes responsibility for personal actions, performance and health Is reliable and accountable; shows up on time ready to work Teamwork & Collaboration Effectively works with their colleagues to ensure organizational success Champions positive working relationships with staff and external partners Supports an environment of openness, and champions teamwork and communication across programs Leverages the expertise and experience of others for organizational success Closing Details:
Internal applications will be accepted until July 22nd, 2026, 04:00 pm “All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply. External applicants will be reviewed after internal applicants have been reviewed and interviewed. All qualified applicants are welcome to apply. Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence. While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.
Diploma in Community Social Service.
2 years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
Experience in a non-profit setting is an asset.
Satisfactory completion of a criminal records check with vulnerable sector screening.
Satisfactory completion of Tuberculosis Screening form.
Satisfactory completion of Employee Immunization Record form.
First aid certification with CPR.
Satisfactory completion of Nonviolent crisis intervention (NVCI).
Valid Class 5 driver’s license.
Knowledge of Windows, Microsoft Word, Excel, and database management systems.
Ability to operate standard office equipment including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.
Strong integrity, dependability, urgency/results-orientation, problem solving, analytical/creative skills, and sound judgment.
Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
Demonstrated commitment to the social sector and the organization’s mission
Market context
In British Columbia, behavioral-health roles often reflect ongoing demand in acute care, community mental health, and integrated service settings. These positions are competitive because employers typically look for current BC nursing registration, recent experience with acute mental illness, and comfort working on multidisciplinary teams. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then tailor your application to show relevant mental-health and team-based experience.