Wood's Homes·Calgary, Alberta
The System Navigator manages first-contact risk assessments and intakes for clients accessing mental health services. They collaborate with internal staff and external agencies to coordinate referrals and provide in-person support in community settings.
We're a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community.
We're looking for a part-time Systems Navigator to join our Eastside Community Mental Health Services team!
Role Summary This a 1-year, temporary position with a target start date of August 1, 2026.
Reporting to the Management of Eastside Community Mental Health Services, the Youth/Family Counsellor works as a System Navigator and is a contributing member of the team providing service to children, youth, couples, and families in the community via phone, video, and in-person.
ECMHS is open 8 am to 11 pm, seven (7) days a week.
Shifts as a System Navigator will be available during these times.
The System Navigator will demonstrate due diligence in being Exceptional in the delivery of high-quality services and in meeting the requirements of the Health and Safety Management System at Wood’s Homes.
Responsible for first contact risk management and intakes for clients accessing Eastside Community Mental Health Services Collaborating with other ECMHS staff – including administration assistant, crisis counsellors, clinicians, and management – to develop structured system navigation interventions for youth, families. Collaborating with internal Wood’s Homes professionals/programs and external community professionals/agencies to coordinate referrals and resources for ECMHS clients. In combination with relevant case management, responsibilities include supporting clients in-person in a variety of community settings, which could include organizations, medical settings, schools, court or other legal appointments, etc. Participates actively in supervisory meetings, team meetings, and retreats, planning sessions, and designated in-service training. Completes all required health and safety training. Reports workplace hazards, unsafe or unhealthy conditions, or incidents (including near misses, injuries, or equipment damage) to their direct supervisor. Executes other responsibilities as may be assigned.
Diploma/Undergraduate Degree in the Social Sciences, Child and Youth Care, Social Work, Nursing, and minimum two years related experience, preferred. Current CPR and First Aid Certification. Experience in working in the community with vulnerable populations preferred. Current proof of professional registration may be required for certain diplomas or degrees. Must have a full, non-GDL class 5 driver’s license and own transportation. We are committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences. We embrace each other’s differences and strive to learn and grow from them. Why choose us. We are committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences. At Wood’s Homes we embrace each other’s differences and strive to learn and grow from them. We sincerely thank all applicants for their interest in this position; however, only those moving forward in the selection process will be contacted.
Requires a diploma or degree in Social Sciences, Social Work, Nursing, or Child and Youth Care, preferably with at least two years of related experience. Candidates must possess a valid Class 5 driver's license, own transportation, and current CPR/First Aid certification.
Market context
Behavioral-health roles in Alberta are often driven by ongoing demand for support workers who can assist clients in community and residential settings. This type of position is competitive because employers commonly look for relevant postsecondary training, a valid Class 5 driver’s license, reliable transportation, and comfort with aquatic activities and pets. Review the AI-summarized requirements and benefits here to quickly compare fit and save time on original job-description research.